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WARNING: Do not subscribe to adobe services, you can't cancel your subscription

New Here ,
Jan 14, 2020

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They send you an email once a year to unsubscribe but you can't. The user interface just doesn't show any button for it. It's sad that adobe has to got to such lengths to keep their users subscribed.

They show me an issue about my payment but i can see with my bank that they have received the money.

This is all one big scam.

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

In my accout I can see the button to cancel my subscription. Here you'll find additional informations:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If you have any problems try to enable popups and cookies in your browser or use another browser.

If this doesn't help the contact Adobe Support  (click below).  

   

Be sure to remain signed in with your Adobe ID before accessing the link below  

Creative Cloud support (all Creative Cloud customer service issues)  

https://helpx.adobe.com/contact/support.html  

  

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Account management, Billing, New user

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WARNING: Do not subscribe to adobe services, you can't cancel your subscription

New Here ,
Jan 14, 2020

Copy link to clipboard

Copied

They send you an email once a year to unsubscribe but you can't. The user interface just doesn't show any button for it. It's sad that adobe has to got to such lengths to keep their users subscribed.

They show me an issue about my payment but i can see with my bank that they have received the money.

This is all one big scam.

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

In my accout I can see the button to cancel my subscription. Here you'll find additional informations:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If you have any problems try to enable popups and cookies in your browser or use another browser.

If this doesn't help the contact Adobe Support  (click below).  

   

Be sure to remain signed in with your Adobe ID before accessing the link below  

Creative Cloud support (all Creative Cloud customer service issues)  

https://helpx.adobe.com/contact/support.html  

  

Topics

Account management, Billing, New user

Views

67

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 15, 2020

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In my accout I can see the button to cancel my subscription. Here you'll find additional informations:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If you have any problems try to enable popups and cookies in your browser or use another browser.

If this doesn't help the contact Adobe Support  (click below).  

   

Be sure to remain signed in with your Adobe ID before accessing the link below  

Creative Cloud support (all Creative Cloud customer service issues)  

https://helpx.adobe.com/contact/support.html  

  

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Adobe Community Professional ,
Jan 15, 2020

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You must resolve the payment issue first. Otherwise the option to cancel is not displayed in your  account portal.

https://account.adobe.com/plans

Click on Manage Plan.

 

Nancy O'Shea, ACP
Alt-Web.com

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