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We already pay but my dad pressed free trial ... whoops, please help

New Here ,
Aug 08, 2020

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Hi so my dad went on the computer and click free trial. We actually already pay for it. But even if we login as my student account it always tries to sell premiere to my dad. How can we fix this?

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Your dad and you can't both use the same subscription. It is for one person only, not to be shared with friends or family. You must not share your Adobe password, or leave it logged in for someone else. 

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Activation, Installation

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We already pay but my dad pressed free trial ... whoops, please help

New Here ,
Aug 08, 2020

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Hi so my dad went on the computer and click free trial. We actually already pay for it. But even if we login as my student account it always tries to sell premiere to my dad. How can we fix this?

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

Your dad and you can't both use the same subscription. It is for one person only, not to be shared with friends or family. You must not share your Adobe password, or leave it logged in for someone else. 

Topics

Activation, Installation

Views

48

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 08, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Most Valuable Participant ,
Aug 09, 2020

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Your dad and you can't both use the same subscription. It is for one person only, not to be shared with friends or family. You must not share your Adobe password, or leave it logged in for someone else. 

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