What happens if I’m unable to pay monthly fee?

New Here ,
Apr 29, 2020 Apr 29, 2020

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Due to the coronavirus quarantine I do not have a job or some source of income to pay my subscription to creative cloud, what happens if I do not have the possibility to pay the monthly?

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Account management, CC FAQ, Creative Cloud

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Most Valuable Participant ,
Apr 29, 2020 Apr 29, 2020

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First, contact support and ask for some free time... not a policy, but I have read reports that this sometimes works

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

Next, if the above does not work, your subscription programs will stop working

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Adobe Community Professional ,
Apr 29, 2020 Apr 29, 2020

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Depending on your plan and situation, you can request a payment deferment.  Requests are handled on a case-by-case basis through Adobe Customer Care.

https://helpx.adobe.com/contact.html

 

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NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Stay safe.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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