What happens to my work when I cancel my subscription?

Participant ,
May 07, 2013 May 07, 2013

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Assuming I have subscribed to Creative Cloud for some years, and some circumstance leads me to cancel my subscription, what happens to my work after cancellation. How do I open these native files (.indd, .ai, .psd) ?

If I am a subscriber to Creative Cloud, can I share native files with someone who has CS 6 or will the files be incompatible?

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correct answers 1 Correct Answer

Adobe Employee , May 07, 2013 May 07, 2013
If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to download your files to your local machine, and delete online files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.Please refer the below FAQ and it will...

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Participant ,
May 07, 2013 May 07, 2013

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Thanks Victoria, but if I have a large body of work, conversion would be a huge undertaking. Also converting to these standardised formats you speak of, I assume I would lose content if the features aren't suppoorted, eg 3D objects in Illustrator or Photoshop files, Illustrator raster brushes.

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Engaged ,
May 08, 2013 May 08, 2013

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What are these formats you mean in case of InDesign or AfterEffects?
How will I be able to work with my work after end of subscribtion?
THERE ARE NO SUCH FORMATS - THAT´S IT!!!
Hiring into cloud is hiring your own work!

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Community Beginner ,
May 08, 2013 May 08, 2013

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And remember that everyone who wants to cooperate, has to have a subscription too (or a free trial version).

There is a lot of misconception about the 'cloud', your files don't have to be saved in the cloud, the only internet-connection happens once in 30 days to check your subscription.

But the fact that your created files cannot be accessed without the CC software is pretty scary.

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Engaged ,
May 08, 2013 May 08, 2013

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I know, that i can keep my files. But only having a look on the nice finder icons is not making me happy.

There are no formats for InDesign, AE etc. which I can use after I end subscription. And so these files are lost for me.

Great plan Adobe! That´s the way of catching clients.

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Participant ,
May 08, 2013 May 08, 2013

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So far I haven't seen a serious response from Adobe staff or advocates of Creative Cloud for people who are concerned about retaining access to their work (ability to open native files) after a subscription expires.

I can't even work out if they think this is a non-issue, they can't understand why this is an issue for many, they haven't thought about it, or they expect us to subscribe for life.

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Adobe Employee ,
May 09, 2013 May 09, 2013

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Pauls Sloss the following information is available within the Creative Cloud FAQ - http://www.adobe.com/in/products/creativecloud/faq.html

Many of the Creative Cloud desktop applications provide the ability to export files to the Creative Suite 6 version of that same application. This allows you to export your work to Creative Suite 6, which is available via a perpetual software license.

Adobe plans to continue to support the ability to export to Creative Suite 6 in applications where it is available when it ships.

New features added to the desktop applications after Creative Suite 6 may not be supported in the exported file, or supported by the Creative Suite 6 application.

The following applications support the ability to export to the CS6 versions of the application:

  • Photoshop
  • InDesign®
  • Illustrator
  • Flash® Professional
  • Dreamweaver®

Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases.

New features added to the above list after Creative Suite 6 may not be supported in the exported file, or supported by the Creative Suite 6 application.

You will continue to have access to free Creative Cloud member benefits, and if you saved your work to your computer you will continue to have access to those files. You will no longer have access to the Creative Cloud desktop applications or most of the services that are components of a Creative Cloud membership.

If you purchased an annual individual membership plan and you cancel after the first 30 days but before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to download your files to your local machine, and delete online files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.

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Engaged ,
May 09, 2013 May 09, 2013

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So, those that decide to quit their subscription must buy CS6, (for how long will that product be supported on more advanced hardware/software?), to be able to access files, although newer functionality won't be included.

And when you say "if you saved your work to your computer, you will continue to have access to those files" -- do you just mean that we can continue to store them on our disks, but without the means to view, edit or print them?

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Adobe Employee ,
May 09, 2013 May 09, 2013

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Benwiggy the files will still be available on your computer.  The Creative Cloud Connection FAQ states the following:

When files are moved in the local Creative Cloud Files folder do they still exist locally? Are they available when disconnected?

 

Yes. When you move files in the local Creative Cloud Files folder and Creative Cloud Connection app is running, they automatically sync with to the Creative Cloud. When you look at these files in the Finder or Explorer, you can see their status. Files currently syncing have blue arrows, and the files sync'd to the cloud have a green check mark.

If you don't have an Internet connection, syncing automatically pauses and resumes when the connection is restored. While you are disconnected, you have complete access to these files for editing. The menu and tray icons change status to let you know when you are disconnected/connected and if sync is active.

You can find more details at Creative Cloud Connection FAQ - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_70488.

Please see the Creative Cloud FAQ document, referenced in message #1 and #20 regarding your questions for opening and working with the files.  I believe the relevant elements can be found in the first two questions answered in message #20.

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Engaged ,
May 09, 2013 May 09, 2013

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That doesnt fit completely: It only answers, that the files are stored local.

It doesnt say the ugl truth: No after end of subscripton you have no longer any software to edit your files - which was the second part of the question.

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Adobe Employee ,
May 09, 2013 May 09, 2013

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Rainschub the German version of the Creative Cloud FAQ can be found at http://www.adobe.com/de/products/creativecloud/faq.html.  The elements which I would recommend reviewing are as follows:

  • Unterstützen die neuen CC-Applikationen den Export von Dateien zur Weiterbearbeitung mit CS6-Programmen?
  • Welche CC-Applikationen unterstützen den Export nach CS6?

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Engaged ,
May 09, 2013 May 09, 2013

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I already read this.

And is like I say: At this point (today) the files are (nearly) the same and can be opened. But from that moment on, CC is moving on, new features will build in. It´s no longer compatibel. There is NO WRITTEN GUARANTY from Adobe, that this behaviour will be the same in future. There is also the formulation "Many of the applications..." (not all - and that´s only for the moment).

By the way I talked with German support and they told me... Yes, when the Software evolution of CC goes on, I will not be able to open files with the (then) older CS6.

InDesign was never compatible with the version only one step below.

And in the List of Apps which can be opened with CS6 for the moment (let´s see what happens in june, when new features are build in to fix on new customers) After Effects and Premiere are missing - They are the first which can not be opened after you quit your subscription.

My panic of Adobes Act is not without substance.

And the DAX says -7% till monday.

PS.: There is also a warning at the end of the description you referenced, that future versions "may be" (Adobe Slang... Translation is: "are not") not compatible to CS6.

So. Where is the Guaranty, that I can open nad print my own files after the subscription end.

If you give me your word, thet I can open and print all CC 7, 8, 9... files with my Adobe Master Collection CS6 i will subscripe.

You definately know: IT ISN´T!

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Community Beginner ,
May 10, 2013 May 10, 2013

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"So. Where is the Guaranty, that I can open nad print my own files after the subscription end."


This is the main point. Adobe just screwed the whole industry. All trust in this company is shattered by now.

As soon as the CC becomes industry standard, Adobe can (and probably will) skrew us again as they see fit for their own profit. Drastic price raises, stronger limitiation to your own files.. who knows.

Subcribing to CC means putting yourself and your work in the hands of a company that showed us already they do anything for their own good without considering their customer base.

And: Who knows if Adobe decides to discontinue CC and years or decades of work become inaccessable?
Or (and that is also quite possible) Adobe goes bankrupt. Bam. Years of work locked up.

The solution stays: The industry must not adopt this prison-like solution, the majority has to use CS6 and not pay another cent to Adobe until they sell us software again.

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Engaged ,
May 09, 2013 May 09, 2013

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Jeff, I'm not questioning the physical location of the data: I'm questioning the utility of the data.

When you end the subscription, what can you do with the files (once CS6 has become redundant)?

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Adobe Employee ,
May 09, 2013 May 09, 2013

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Benwiggy and Rainschub I don't have any additional information to provide beyond the information already offered within this discussion.

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Engaged ,
May 09, 2013 May 09, 2013

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You can see, Jeff A Wright told me to have a look on the specification.

For the moment some (not all) Applications of CC can export files, which CS6 can open and work with.

PS, InDesign, Illustrator, Flash Prof., Dreamweaver are in the list here on the german product side.

All the others not (eG AE, Premiere).

In the future, when new features are added, the Apps (Adobe descripes it) "may not be compatible any longer".

With other words: There is absolutely no written guaranty from Adobe, that you can use your future CC files with CS6.

Only for the moment these 5 Apps will be able to export compatible files. No guaranty for the future.

If you then quit CC you have the risk that you can´t use your own files any longer (can´t open, can´t print, etc.) without reactivating CC. It´s like selling your soul to the dvil.

Drugs are forbidden. Adobe not.

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Engaged ,
May 09, 2013 May 09, 2013

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As you can see, he didn´t negate it - I´m absolute shure it´s true what I say.

If you are in the US:
http://www.adobe.com/products/creativecloud/faq.html

points:
Can the new CC application export to CS6?

Which CC applications support export to CS6?

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Engaged ,
May 09, 2013 May 09, 2013

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Absolutely unacceptable!

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Community Beginner ,
May 09, 2013 May 09, 2013

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That's completely unacceptable!
Not only you "rent" me the software instead of selling it, you rent me my work too O__o

You make my work useless after CS6 will inevitably die.

And to gain what?
To pay for upgrades when YOU decide?

Nice business plan. You are already searching for a new employe right? Because Cassandra says: 2-3 years and Adobe will be dead by his own decisions. Good bye!

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Participant ,
May 09, 2013 May 09, 2013

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Jeff A Wright wrote:

Pauls Sloss the following information is available within the Creative Cloud FAQ - http://www.adobe.com/in/products/creativecloud/faq.html

Yes I already read it and Dave Merchant has already stated the options for file compatibilty. But this file compatibility solution glosses over what are significant downsides.

The following applications support the ability to export to the CS6 versions of the application:

  • Photoshop
  • InDesign®
  • Illustrator
  • Flash® Professional
  • Dreamweaver®

Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases.

New features added to the above list after Creative Suite 6 may not be supported in the exported file, or supported by the Creative Suite 6 application.

I have highlighted this, because it looks like a small thing, but it is a big thing if you have a prolific abmount of work, or very complicated files. This means you will lose content when you downsave to CS6. I can't stress how much of a backward step this is. This is not a substitute to the original files.

I already have plenty of experience working with interchange files and downsaved files, and in many cases weren't worth the effort to bring them up to scratch compared to starting over.
When Adobe bought Macromedia and killed Freehand I was able to keep a copy of the last version of Freehand I had and can still open 10 years worth of my work in it's original state. I have needed this ability over the last years since it was discontinued and I still continue to open Freehand to access these files, for reprints with edits, for creating digital folio items, for exporting content to be create new templates in Illustrator and Indesign, for looking at previous techniques I have used to solve a problem.
I generate thousands of CS native files annually. Do I now have to keep downsaved copies of all my work in the event that I cannot continue my subscription? And then open them in Creative Suite 6, compare them to a flattened pdf or pixel image (assuming I have also remembered to make one) to see what has been lost and then recreate the missing bits. Seems like a complicated solution.
I can think of a simpler solution. Restore the perpetual licence ... or provide an ability to buy out of my subscription with my subscription deducted from the buyout cost for the version I have last downloaded.

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Community Beginner ,
Jun 30, 2017 Jun 30, 2017

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They are profit orientated, which is wonderful, but they are not client orientated anymore, which is not.

This saddens me because I have been an Adobe user since the beginning, but not allowing us to purchase our latest version in perpetuity is unacceptable in my opinion.

I used the products professionally for years, but now I use them less frequently, and some products I may use a couple of times a year.

So owning CS6 is fine for me as an occasional user, but paying for CC with such limited use is crazy and I wish there were an alternative solution for people like me.  I have already transitioned to other great products, but I would have loved to stay in the Adobe family because I do love the apps...  Adobe has made their products inaccessible to me, and others in my same position because of our usage requirements.

Why not let someone purchase a perpetual license for the version they last subscribed to??  This way if we didn't use the product for a year, we could at least use it if we ran across a one-off project without worrying if CS6 was still functional.

I am teaching more than producing right now, and if I got back into production I would gladly pay the subscription, but why can't Adobe consider a solution for us occasional users?

Adobe use to be client oriented, now I feel they're elitists  

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New Here ,
May 10, 2013 May 10, 2013

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What do you mean by standardized format? are you referring to IDML?

I really think that this is a terrible move by Adobe, most people I speak to are saying that they will stick with CS6.

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Enthusiast ,
May 10, 2013 May 10, 2013

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What i would really like to see is the data at which Adobe is basing it's arrogant claim that "the majority of our customers are really happy with this subscription model". It seems to be either a blatant lie or a questionnaire seriously rigged towards making creative cloud look better than it is. Adobe stock owners should hold those that lied about this accountable and they probably will when the stock price goes south.

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Participant ,
May 10, 2013 May 10, 2013

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Shinytom2 wrote:

What do you mean by standardized format? are you referring to IDML?

The faq's a reasonably vague about stadardised formats. Terry White (Adobe evangelist)  has added a myths page: http://terrywhite.com/5-myths-about-adobe-creative-cloud/

Here is an exerpt:

# 4 “If I decide to leave Creative Cloud I won’t be able to access the files I’ve created.

... If you decide to no longer be a Creative Cloud member then you won’t have access to your Creative Cloud applications anymore, but if you’ve got previous CS App versions, you’ll be able to open your files provided that you’ve saved them down to compatible formats with your older applications or other 3rd party Applications. If you ever decided to re-join Creative Cloud you’ll have access to the latest Creative Apps again and you’ll be able to continue working on YOUR files."

Nowhere does he mention that these downsaved formats won't be the same as the original files. There will be content missing or proxies substituted to deal with features that aren't suppoerted in earlier versions.

Ther are major downsides to a Creative Cloud only offering, but Adobe won't speak plainly or acknowledge the downsides, and would rather label them as myths.

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Participant ,
May 11, 2013 May 11, 2013

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I think we will either see CC a great success, or we will see a standard CS7 offered in a month or so. This just may end up being the biggest corporate stumble of 2013, and some top exec will lose their job over this. Is it ever a smart idea to piss off so many long time paying customers?

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Community Beginner ,
May 11, 2013 May 11, 2013

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Personally I think Adobe has already calculated in that they will lose customers. Economic wise this is a smart decision, as they are now assured of a certain stable membership platform. Since CS5 came out, lesser people have updated, because of costs, no need and such. That, and the declining satisfaction and distrust, especially outside the US, where they ask up to 60% more for the same software, have transformed a well-liked company into a arrogant big brother.

Membership and/or subscription is coming for more and more things, as the current crisis and the fully saturated market are a big thorn in the sides of a lot of companies.

What will happen in my humble opinion; after one year, Adobe will declare CC a big success, most other people will continue to work with CS6, the piracy will grow substantially, and several other companies, like Corel, Quark en perhaps some others, will get some new clients.

Nothing we will do or say, will change the mind of Adobe, as long as the EU (for instance) will not warn them for monopolizing the market and forcing clients to use their subscription system.

I do think that Adobe can get more subscribers if they: allow clients to choose their own apps (just like the Standard, Web packages and so on) for a reasonable price, not 80 Dollars like it is in NL; and most important, after a minimum of two years give customers the option to stop the subscription, BUT let them keep the APPS, so they can continue to work with them.

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