Where can I change my billing address?

[sofiec5349297]

Hi,

I moved and so I need to change the billing address that goes on my invoices but I can't figure out where I can do that? I can change my credit card and my profile details but there's no way to change my address?

I've tried contact support but the chatbox or whatever it is that pops open when you select "Contact us" doesn't work. 

Thank you.

[Jacob Bugge]

Over here, Sofie:

https://helpx.adobe.com/manage-account.html

[sofiec5349297]

Thanks but I looked there and there's no place to change your address. You
can change everything else, but I can't see where to change my billing
address.

Sofie Couwenbergh

InfluInspect.com- Influencer vetting for thetravel industry
WonderfulWanderings.com- Tripitineraries and practical travel advice

[Jacob Bugge]

Sorry, Sophie.

You may try the suggestion by Sheena here:

https://community.adobe.com/t5/get-started/how-to-change-the-billing-address-and-vat-number-invoice-...

Failing that you may try to send a PM/private message to Sheena about the issue.

[sofiec5349297]

Thanks, I'll give that a look

Sofie Couwenbergh

InfluInspect.com- Influencer vetting for thetravel industry
WonderfulWanderings.com- Tripitineraries and practical travel advice

[Just Shoot Me]

You do that with your Credit Card Company. If the CC company has the right address then it doesn't matter what shows up on whatever invoice Adobe sends out. It can be Cross Referenced to your CC statement.

[sofiec5349297]

That doesn't seem to be correct as my credit card company has my new
address and sends my credit card statements to my new address, yet the new
address doesn't show up on my Adobe invoice.

Sofie Couwenbergh

InfluInspect.com- Influencer vetting for thetravel industry
WonderfulWanderings.com- Tripitineraries and practical travel advice

[Just Shoot Me]

You are missing the point. You Cross Reference the CC statement to the Adobe invoice.

Not really sure why you even need the Adobe invoice as if this is billed to your company you just Right it off from the CC statements as a business expense.

[sofiec5349297]

Not in Belgium. I need an invoice with my exact company details, including
address, in order to be able to deduct the cost.

Sofie Couwenbergh

InfluInspect.com- Influencer vetting for thetravel industry
WonderfulWanderings.com- Tripitineraries and practical travel advice

[fraiche_de_bxl]

Dag Sophie,

Ik zit met hetzelfde probleem. Heb jij daar inmiddels een antwoord op gevonden?

Thanks,

Sarah

[sofiec5349297]

I think I've had to go through customer support.

Sofie Couwenbergh

LetMeWriteThatDownforYou.com - Content strategy and copywriting
WonderfulWanderings.com- Tripitineraries and practical travel advice

[KanikaS · Accepted solution]

Hi, 

In order to update the Credit card or the billing address please follow the steps shared in this link:

https://helpx.adobe.com/manage-account/using/update-billing-information.html

Thanks 

Kanika