Where did my subscription go?

New Here ,
Dec 03, 2020

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Hello,
I activated an Adobe annual plan on 07 November 2020.

Today the active plan disappeared, and it tells me that I have a free plan, what happened?

I went to the shop and they told me that the product is not refundable because it has been used

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Account management, Billing

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Most Valuable Participant ,
Dec 03, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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New Here ,
Dec 03, 2020

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thanks for the reply, I tried and now it tells me that I have the trial active.

So unfortunately it didn't work

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LEGEND ,
Dec 03, 2020

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How did you Activate the subscription?

With a Code you bought from a website for a greatly reduced price?

 

If you did then what you bought was counterfeit.

So if you actually want to use Adobe software you will need to purchase a Real Subscription plan from Adobe Directly.

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New Here ,
Dec 04, 2020

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It was bought online at a discount like Cybermonday's, nothing so special

Adobe Should stop distribution if it doesn't want its partners to sell them

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Adobe Community Professional ,
Dec 04, 2020

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What was the name of the vendor?

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LEGEND ,
Dec 04, 2020

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Nah. What exact plan did you buy and how much did you pay?

 

Adobe wants every company that is an Authorised reseller to sell as many subscription as they can.

What Adobe doesn't want is for Fly By Night Counterfeit websites to sell fake, counterfeit, subscription codes.

 

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LEGEND ,
Dec 05, 2020

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The vendor that you ordered from might have sold counterfeit licenses and software. You did not specify the exact Web site or vendor you purchased the subscription from.

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Adobe Community Professional ,
Dec 05, 2020

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Go back to the vendor where you purchased this alleged subscription.  If they are legitimate, they'll make good on your purchase.  If not, you'll never hear from them again.  BTW, you'll need to report it to your credit card company, too. 

 

Good luck!

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!  Real Adobe staff will never reach out to you by Outlook, Gmail, Yahoo or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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AlbertoRPITALIA AUTHOR LATEST
New Here ,
Dec 11, 2020

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I went back to the seller, but I opened a dispute with the card, to make sure I get the money. We hope well

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