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Where did Photoshop CC 2017 go? What is wrong with my account?

New Here ,
Jan 23, 2020

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I understand automatic updates, but I've been on the $9.99/mo Creative Cloud plan for a couple years now and the update to Photoshop 2020 seems to have removed my account/access?!?! I checked my PayPal and the last payment made was just two weeks ago, so I'm assuming that my account is fine, but when I look at my account on Adobe it tells me that I don't have any paid items. I really need access to get back my access to Photoshop, would love to have Photoshop CC 2017 back as I am used to it...

 

Anyone else having similar problems since the update? How did you resolve them?

 

Thanks,

 

Terry

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Hi

In relation to your account issue you'll need to contact Adobe Customer Care

As for CC 2017, do you have auto update turned on in the Creative Cloud app preferences, if so there's a good chance that the update removed the previous versions and only the 2 latest versions are available through the Creative Cloud due to a change in Adobe policy

2020-01-23 10_48_16-Creative Cloud Desktop.png

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Account management, Billing, CC FAQ, Creative Cloud

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Where did Photoshop CC 2017 go? What is wrong with my account?

New Here ,
Jan 23, 2020

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I understand automatic updates, but I've been on the $9.99/mo Creative Cloud plan for a couple years now and the update to Photoshop 2020 seems to have removed my account/access?!?! I checked my PayPal and the last payment made was just two weeks ago, so I'm assuming that my account is fine, but when I look at my account on Adobe it tells me that I don't have any paid items. I really need access to get back my access to Photoshop, would love to have Photoshop CC 2017 back as I am used to it...

 

Anyone else having similar problems since the update? How did you resolve them?

 

Thanks,

 

Terry

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Hi

In relation to your account issue you'll need to contact Adobe Customer Care

As for CC 2017, do you have auto update turned on in the Creative Cloud app preferences, if so there's a good chance that the update removed the previous versions and only the 2 latest versions are available through the Creative Cloud due to a change in Adobe policy

2020-01-23 10_48_16-Creative Cloud Desktop.png

Topics

Account management, Billing, CC FAQ, Creative Cloud

Views

174

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Adobe Community Professional ,
Jan 23, 2020

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Hi

In relation to your account issue you'll need to contact Adobe Customer Care

As for CC 2017, do you have auto update turned on in the Creative Cloud app preferences, if so there's a good chance that the update removed the previous versions and only the 2 latest versions are available through the Creative Cloud due to a change in Adobe policy

2020-01-23 10_48_16-Creative Cloud Desktop.png

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New Here ,
Jan 23, 2020

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Woah, thank you for the quick response!!! Yes 😞  Auto-Update was "on" and "remove older versions" was checked :'(

 

Account issue resolved, it was operator-error...I tried to log in using the wrong email address 🙂

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Adobe Community Professional ,
Jan 23, 2020

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You can still get CC 2017 from the below link, but it will be version 18.0.0 and not sure if it will update to 18.1.7

Version 18.0.0 is considered an unauthorized version while 18.1.7 is OK to use

https://prodesigntools.com/adobe-cc-2017-direct-download-links.html

https://prodesigntools.com/adobe-limits-software-downloads.html

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