Why am I being asked if I want a 7 day free trial?

Community Beginner ,
Sep 25, 2020 Sep 25, 2020

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  • When I try to open Photoshop, I am asked if I want a 7 day free trial. I already have an account. Thanks!
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correct answers 1 Correct Answer

Adobe Community Professional , Sep 25, 2020 Sep 25, 2020
Try the steps mentioned in the following link https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html If it doesn't work, then you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering a...

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Adobe Community Professional ,
Sep 25, 2020 Sep 25, 2020

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Try logging off and on again, if that doesn't work, try uninstalling and reinstalling Photoshop using the drop-down menu in the Creative Cloud app.

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Community Beginner ,
Oct 04, 2020 Oct 04, 2020

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Thank you!

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Adobe Community Professional ,
Sep 25, 2020 Sep 25, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Oct 04, 2020 Oct 04, 2020

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Thanks!

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LEGEND ,
Sep 26, 2020 Sep 26, 2020

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I moved your post to a better forum, Account, Payment & Plan.

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Community Beginner ,
Oct 04, 2020 Oct 04, 2020

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I appreciate the help!

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