Why am I being asked to purchase Photoshop and Lightroom again?

New Here ,
Sep 15, 2020

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I purchased Photoshop and Lightroom and paid for a year. Now I'm being asked to purchase it again. I bought it this year what is going on? 

George Durr

 

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1 Correct Answer

Most Valuable Participant , Sep 15, 2020
John T Smith Most Valuable Participant , Sep 15, 2020
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.htmlThis part copied from Nancy_OShea1. Open CC Desktop App.2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Av...

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Most Valuable Participant ,
Sep 15, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Adobe Employee ,
Sep 15, 2020

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Defaultpxrm, I am sorry but you purchase a plan through Apple to utilize Lightroom CC on your iOS devices only.  Please see https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html if you need to cancel your current plan through Apple.

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