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Why does it say I have no subscriptions on my account

New Here ,
Sep 09, 2020

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Please help! I am trying to log into my creative cloud account and access Photoshop on my new laptop but it says I have no subscriptions although I have access to it on my old laptop and I get charged every month for a subscription. I only use the one account so I know its not that I'm using the wrong one. I have been trying to sort this out for a few weeks now but have had no luck and its driving me mad!

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

This is a strange issue, Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Download and install, Problem or error, Windows

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Why does it say I have no subscriptions on my account

New Here ,
Sep 09, 2020

Copy link to clipboard

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Please help! I am trying to log into my creative cloud account and access Photoshop on my new laptop but it says I have no subscriptions although I have access to it on my old laptop and I get charged every month for a subscription. I only use the one account so I know its not that I'm using the wrong one. I have been trying to sort this out for a few weeks now but have had no luck and its driving me mad!

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

This is a strange issue, Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Download and install, Problem or error, Windows

Views

23

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 09, 2020

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This is a strange issue, Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Sep 09, 2020

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Moving to the Account, Payment, & Plan forum from Photoshop

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