Why I have to pay automatically from my credit card every month if the product is expired??

New Here ,
Oct 24, 2017

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Every month I have a discount from my credit card for around $30 on a transaction called -DRI Adobe Sale Shannon Co.IE.- However the software have expired since more or less one year back and always when I try to activate it it offers me to install a trial and purchase once again? Could someone help me to stop this please? Thanks in advance.

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Billing, Creative Cloud

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1 Correct Answer

LEGEND , Oct 24, 2017
Ned_Murphy LEGEND , Oct 24, 2017
FAQ: What do I do if I have a membership but my app is acting as if I have a trial?https://forums.adobe.com/thread/1962238Creative Cloud website shows trial options after purchasehttps://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.htmlCreative Cloud applications unexpectedly revert to trial mode | CS6, CCMhttps://helpx.adobe.com/creative-suite/kb/trial--1-launch.htmlContact support - For the link below click the Still Need Help? option in the blue area at the bottom and ...

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LEGEND ,
Oct 24, 2017

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FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

Creative Cloud website shows trial options after purchase

https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

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New Here ,
Feb 10, 2018

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I'm communicating with your chat support, but no help at all.

It is a scam.

I've had the same thing happening.

The Adobe site is being misused and I would like Adobe's position on this!

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