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Why is it so hard to find the chat real person support, where is it hiding?

Contributor ,
Aug 17, 2020

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I have an issue with my plan

 

I get this message

ZivoDesign_0-1597657826136.png

 

I need real support someone that can check the account and I am going back and forth looping between the support pages with no real flow to take me to the support I need

 

 

Needless to say those are just empty words - shame on you

 

ZivoDesign_1-1597657986415.png

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Why is it so hard to find the chat real person support, where is it hiding?

Contributor ,
Aug 17, 2020

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I have an issue with my plan

 

I get this message

ZivoDesign_0-1597657826136.png

 

I need real support someone that can check the account and I am going back and forth looping between the support pages with no real flow to take me to the support I need

 

 

Needless to say those are just empty words - shame on you

 

ZivoDesign_1-1597657986415.png

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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Hello,
Sorry to hear that you are facing trouble, for contacting support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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To add on to what Manan said, be aware that because of the pandemic (still), wait times are going to be longer. I think chat is a bit faster than phone, but you can be waiting a long time for a real live person to answer.

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Aug 17, 2020 0
Contributor ,
Aug 17, 2020

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Linsims I was talking abut chat with real person

 

Manan I was at this URL several times there is no chat icon

I am using chrome with no all allowed and ad block is disabled

 

how can I get to the chat?

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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chat icon.png

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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I checked it right now on my MAC and could see the icon on Chrome, Brave, Safari. See the screenshot from Safari attached, look at the bottom right

Screenshot 2020-08-17 at 7.52.56 PM.png

What I can suggest is try with a different browser/computer. Also regarding what Linsims said, meant that you might have to wait on the chat as well to get hold of a real person due to short staff owing to Covid.

-Manan

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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Yes, that's what I meant.

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Aug 17, 2020 0
Contributor ,
Aug 17, 2020

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Thank you I opened FF and it was there, I was really surprised adobe not having this feature but I was mistaken

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