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Workflow ≠ Zero

Contributor ,
Sep 01, 2020

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Since I haven't worked since last mid-April (4-1/2 months) with nothing in sight moving forward, can I pause, or put on hold, my Adobe CC subscription? I keep getting emails from Adobe saying that they are there for me amid this COVID-19 crisis. 

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

This information is from the start of the global shutdowns. It may not still apply, but it never hurts to ask:

 

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to its programs to people who are not customers.

 

John has already provided you with information on how to contact customer support via web chat. You can also try googling for Adobe Customer Support Phone. That will usually provide you with a region-specific phone number. 

 

Be prepared for a long wait whether you are using chat or phone. The last time I called, I spent 2 hours on hold.

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Workflow ≠ Zero

Contributor ,
Sep 01, 2020

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Since I haven't worked since last mid-April (4-1/2 months) with nothing in sight moving forward, can I pause, or put on hold, my Adobe CC subscription? I keep getting emails from Adobe saying that they are there for me amid this COVID-19 crisis. 

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

This information is from the start of the global shutdowns. It may not still apply, but it never hurts to ask:

 

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to its programs to people who are not customers.

 

John has already provided you with information on how to contact customer support via web chat. You can also try googling for Adobe Customer Support Phone. That will usually provide you with a region-specific phone number. 

 

Be prepared for a long wait whether you are using chat or phone. The last time I called, I spent 2 hours on hold.

Topics

Collaboration, File sync, Libraries

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Most Valuable Participant ,
Sep 01, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Adobe Community Professional ,
Sep 02, 2020

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This information is from the start of the global shutdowns. It may not still apply, but it never hurts to ask:

 

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to its programs to people who are not customers.

 

John has already provided you with information on how to contact customer support via web chat. You can also try googling for Adobe Customer Support Phone. That will usually provide you with a region-specific phone number. 

 

Be prepared for a long wait whether you are using chat or phone. The last time I called, I spent 2 hours on hold.

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Contributor ,
Sep 09, 2020

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I called Adobe and they were more than helpful.

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