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Worst customer support ever!

New Here ,
Sep 08, 2020

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I have no idea how a company like this survives. I guess if you have monopoly then you can do basically everyting.

 

Calling 5 times.
Phone is disconnected everytime.
Website is really unclear how to get in contact with you.
How the hell is this possible...???
After paying nobody is helping me and its way too difficult to find support!!


Issue:

If I open an app the app gives a message that my subscription is expired.

First i paid monthly but now the website gives me only the yearly option. Paid for the yearly.

 

Then i remembered that i maybe i have received an email. So i looked it up.

Received an email that my subscription would be prolonged after 23rd of september 2020. 

 

So now im getting mixed signals, and to be fair maybe i had to check my email before paying.

 

my account: [Removed by Moderator, do not add personal information to the post]

 

 

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Account management, Billing

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Worst customer support ever!

New Here ,
Sep 08, 2020

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I have no idea how a company like this survives. I guess if you have monopoly then you can do basically everyting.

 

Calling 5 times.
Phone is disconnected everytime.
Website is really unclear how to get in contact with you.
How the hell is this possible...???
After paying nobody is helping me and its way too difficult to find support!!


Issue:

If I open an app the app gives a message that my subscription is expired.

First i paid monthly but now the website gives me only the yearly option. Paid for the yearly.

 

Then i remembered that i maybe i have received an email. So i looked it up.

Received an email that my subscription would be prolonged after 23rd of september 2020. 

 

So now im getting mixed signals, and to be fair maybe i had to check my email before paying.

 

my account: [Removed by Moderator, do not add personal information to the post]

 

 

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Account management, Billing

Views

51

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 08, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Sep 08, 2020

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As you can see i dont have a chat icon.

 

[image removed - PII]

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Adobe Community Professional ,
Sep 08, 2020

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Do you have your adblock or other script blockers turned off for the website?

 

You can try clicking the "What are my contact options?" link. Or you can do a web search for Adobe customer support and there should be a regionally appropriate phone number that you can call.

 

Adobe seems to be having some phone trouble right now, though. I'm hearing about a lot of disconnects today. People seem to be blaming Adobe for being dropped while on hold, but in general, this is a problem with the phone service, not the company itself. 

 

Hold times are likely to be long because of increased demand and fewer staff because of the pandemic. Please be patient with the CSRs. They're doing the best they can and they don't set policy.

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Adobe Community Professional ,
Sep 08, 2020

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Try by changing the browser, I have seen people complaining the same and getting it resolved many times by a simple change of browser.

-Manan

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