To sign out of the Creative Cloud app for desktop, choose > Preferences > Account, and then click Sign Out from Creative Cloud.
Please, let us know how it goes.
I am Having the same problem on mac but there is no sign out button on my creative cloud
If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :
Delete the OPM.db file :
If you are not able to find that file, please check the following link, that may be because your library is hidden.
Please, let us know how it goes.
Thank you sooo much!!!!
I am having the same issue and it does not let me delete the opm.db file because it says it is currently open in CC (when I don't have the CC window actually open). What do I do in this case?
You are a real genius . Thank You
For everyone having this issue, I ended up deleting the Creative Cloud off my computer, doing the above steps (looking up local data folder and deleting that OOBE file, and then reinstalling Creative Cloud. It worked just fine after that!!!
I found the OOB folder but cannot find the opm.db file. Help
Here is the path for both OS :
Note : These can be hidden folder too.
This isn't working for me. I deleted file but it's still asking me to verify an email address that i do not want to sign into Adobe Creative Cloud with. How do i edit the email address?
when i deleted it, it says:"The action can't be completed because the file is open in Creative Cloud" but creative cloud is closed please help!
Still not working... When i try to empty trash it says that the document is still in use...
This is what I keep getting(see photo) I cannot log out!
Thank you so much for this post. 5 hours later I came across this and it worked!
My problem was I created an account and wrote by mistake wrong Email.
After realising I created new one but on I cloud app that you download to your MacBook I realised it wouldnt let me have Sihn in option because I still haven't verify my address the one I typed in by mistake and I have try for so many hour figure out how to sign out so I could log in with my new correct email address. I came across this on this forum and it worked!
This the method 3 I used on my MacBook.
The following method makes the user Library folder permanently visible.
Adobe recommends that only advanced users use this method.
Uh, this didn't work for me. I also don't have the opm.db file anymore. What do I do?
Hi, did as instructed above, but it did not work!
Nothing was working for me but once i deleted this file I uninstalled creative cloud and when I reinstalled it it allowed me to sign in with another email. THANK YOU!!!!
I having the same issue but I can't locate the OOBE file. I even tried the ~ /Library method. I really wish Adobe created its desktop app for the average user.
Any luck or upadate? I'm having the same issue
Thanks, nobody in the live chat could help me. Can't believe it was that simple.
how do you do it for wiindows
This isn't valid any longer there isn't a preference in the settings
I want to uninstall the adobe software from my computer but when i created an adobe account i used an incorrect email , i did not realise until i tried uninstalling the software this was not my correct email now every time i try and uninstall it comes up with verify email which i can't access. any assistance you could provide would be appreciated
what if I'm using Windows 7 I can't find any opm.db nor OOBE file
You can go to C\Users\[user name]\AppData\Local\Adobe\OOBE
If you do not see AppData under your user name then you can Click on Start and type %localappdata% , It will open Local folder then you can go to Adobe/OOBE
i can't delete my opm.db file.
Make sure you close creative cloud process.
For windows check Task Manager --> Processes
For MAC check Activity Monitor.
Close all the Creative cloud processes and then try to remove opm.db
SORRY,but i cant delete that file because it says "file still open" what to do?
you need to go to task manager (ctrl+alt+supr) then close all adobe processes and try again to deleted the opm.
thanks, it helped a lot
open task manager by right clicking on the taskbar and clicking task manager. go to details and select a task that is by adobe then click end task. do this for all the services that are listed
Thanks Nikhil it worked!I owe my grades xD Adobe Indesign here I come!
Glad to know it worked.
hi i dont find the opm.db file in my oobe folder
I had the same problem and I couldn't find any possible answers. However, I right clicked on the big blue button above "resend email" -- can't exactly remember if it said "check and continue". Then it allowed me to sign in with another account.
I hope this helps
Mac: Go to Task Monitor
Windows: Go to Task Manager
...and close/kill every task associated to Adobe (most of them start with word "Adobe")
Only when you close all Adobe related apps, you can proceed to remove adobe files from application folder.
That worked for me.