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Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

New Here ,
Apr 08, 2014

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Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

Hi Hendy20,

If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :

Delete the OPM.db file :

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

  3. Delete the opm.db file.
  4. Launch Creative Cloud.

If you are not able to find that file, please check the following link, that may be because your library is hidden.

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Please, let us know how it goes.

Thank you.

Arnaud.

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Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

New Here ,
Apr 08, 2014

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Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

Hi Hendy20,

If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :

Delete the OPM.db file :

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

  3. Delete the opm.db file.
  4. Launch Creative Cloud.

If you are not able to find that file, please check the following link, that may be because your library is hidden.

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Please, let us know how it goes.

Thank you.

Arnaud.

Topics

Account management, Creative Cloud

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87.0K

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Apr 08, 2014 3
Adobe Employee ,
Apr 08, 2014

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Hi Ddmlaguerre,

To sign out of the Creative Cloud app for desktop, choose > Preferences > Account, and then click Sign Out from Creative Cloud.

Please, let us know how it goes.

Thank you.

Arnaud.

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Apr 08, 2014 7
New Here ,
Jun 10, 2014

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I am Having the same problem on mac but there is no sign out button on my creative cloud

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Jun 10, 2014 8
Adobe Employee ,
Jun 10, 2014

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Hi Hendy20,

If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :

Delete the OPM.db file :

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

  3. Delete the opm.db file.
  4. Launch Creative Cloud.

If you are not able to find that file, please check the following link, that may be because your library is hidden.

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Please, let us know how it goes.

Thank you.

Arnaud.

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Jun 10, 2014 10
New Here ,
Mar 07, 2015

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Thank you sooo much!!!!

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Mar 07, 2015 0
New Here ,
Mar 17, 2015

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I am having the same issue and it does not let me delete the opm.db file because it says it is currently open in CC (when I don't have the CC window actually open). What do I do in this case?

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Mar 17, 2015 0
New Here ,
Mar 25, 2015

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You are a real genius . Thank You

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Mar 25, 2015 0
New Here ,
Mar 25, 2015

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For everyone having this issue, I ended up deleting the Creative Cloud off my computer, doing the above steps (looking up local data folder and deleting that OOBE file, and then reinstalling Creative Cloud. It worked just fine after that!!!

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Mar 25, 2015 0
New Here ,
Jun 21, 2015

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same problem!

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Jun 21, 2015 0
New Here ,
Oct 24, 2015

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Hello

I found the OOB folder but cannot find the opm.db file. Help

Thank you

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Oct 24, 2015 0
Adobe Employee ,
Oct 25, 2015

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Here is the path for both OS :

  1. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
  2. Delete the opm.db file.
  3. Launch the Creative Cloud Desktop application.

Note : These can be hidden folder too.

Regards

Rajashree

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Oct 25, 2015 2
New Here ,
Jun 22, 2016

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This isn't working for me. I deleted file but it's still asking me to verify an email address that i do not want to sign into Adobe Creative Cloud with. How do i edit the email address?

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Jun 22, 2016 0
New Here ,
Sep 11, 2016

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when i deleted it, it says:"The action can't be completed because the file is open in Creative Cloud" but creative cloud is closed please help!

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Sep 11, 2016 1
New Here ,
Sep 12, 2016

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Still not working... When i try to empty trash it says that the document is still in use...

UGH !!!!!

This is what I keep getting(see photo) I cannot log out!

Screen Shot 2016-09-12 at 10.23.40 AM.png

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Sep 12, 2016 3
New Here ,
Nov 17, 2016

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Thank you so much for this post. 5 hours later I came across this and it worked!

My problem was I created an account and wrote by mistake wrong Email.

After realising I created new one but on I cloud app that you download to your MacBook I realised it wouldnt let me have Sihn in option because I still haven't verify my address the one I typed in by mistake and I have try for so many hour figure out how to sign out so I could log in with my new correct email address. I came across this on this forum and it worked!

This the method 3 I used on my MacBook.

Method 3

The following method makes the user Library folder permanently visible.

Note:

Adobe recommends that only advanced users use this method.

  • Launch Terminal from Macintosh HD > Applications > Utilities.

  • From within Terminal, type the following command and press Return:
    chflags nohidden ~/Library

  • Enter the system administrator password, if prompted, and press Return.

    Note: The system administrator password is not visible as you type it. 

  • Close Terminal. The Library folder is now permanently visible in the Finder.

    and......After all this you just open your iCloud app and continue press the blue highlighted area where it will say send email  to verify your email that what I did and it refreshed and let me log in with the current new email
    I hope this helps as much is it did to me.
    Thank you. x

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Nov 17, 2016 0
New Here ,
Feb 22, 2017

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Uh, this didn't work for me. I also don't have the opm.db file anymore. What do I do?

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Feb 22, 2017 0
New Here ,
Apr 13, 2017

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Hi,  did as instructed above, but it did not work!

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Apr 13, 2017 1
New Here ,
Dec 04, 2017

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Nothing was working for me but once i deleted this file I uninstalled creative cloud and when I reinstalled it it allowed me to sign in with another email. THANK YOU!!!!

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Dec 04, 2017 0
New Here ,
Sep 25, 2019

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Hi I tried to do this exact thing but it continued to ask for verification from a different account that didn't exist

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Sep 25, 2019 0
New Here ,
Jan 27, 2020

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I having the same issue but I can't locate the OOBE file. I even tried the ~ /Library method. I really wish Adobe created its desktop app for the average user. 

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Jan 27, 2020 0
New Here ,
Feb 28, 2020

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Any luck or upadate? I'm having the same issue 

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Feb 28, 2020 0
New Here ,
Aug 24, 2014

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Thanks, nobody in the live chat could help me. Can't believe it was that simple.

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Aug 24, 2014 0
New Here ,
Jan 26, 2016

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how do you do it for wiindows

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Jan 26, 2016 0
New Here ,
May 22, 2017

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This isn't valid any longer there isn't a preference in the settings

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May 22, 2017 0
New Here ,
Jun 21, 2018

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Hello,

I want to uninstall the adobe software from my computer but when i created an adobe account i used an incorrect email , i did not realise until i tried uninstalling the software this was not my correct email now every time i try and uninstall it comes up with verify email which i can't access. any assistance you could provide would be appreciated

Regards

Lachlan

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Jun 21, 2018 0
Adobe Employee ,
Apr 08, 2014

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Apr 08, 2014 2
Community Beginner ,
Oct 11, 2014

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what if I'm using Windows 7 I can't find any opm.db nor OOBE file

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Oct 11, 2014 3
Adobe Employee ,
Oct 11, 2014

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Hi,

You can go to C\Users\[user name]\AppData\Local\Adobe\OOBE

If you do not see AppData under your user name then you can Click on Start and type %localappdata% , It will open Local folder then you can go to Adobe/OOBE

Thanks,

Nikhil Gupta

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Oct 11, 2014 17
New Here ,
Apr 03, 2015

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     TNX BROOOOOOOOOOOOOOOOOOOOOOOOOO

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Apr 03, 2015 0
New Here ,
May 23, 2015

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i can't delete my opm.db file.

plz help

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May 23, 2015 1
Adobe Employee ,
May 23, 2015

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Hi yahye,

Make sure you close creative cloud process.

For windows check Task Manager --> Processes

For MAC check Activity Monitor.

Close all the Creative cloud processes and then try to remove opm.db

Thanks,

Nikhil Gupta

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May 23, 2015 1
New Here ,
Sep 16, 2016

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SORRY,but i cant delete that file because it says "file still open" what to do?

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Sep 16, 2016 0
New Here ,
Oct 02, 2016

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you need to go to task manager (ctrl+alt+supr) then close all adobe processes and try again to deleted the opm.

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Oct 02, 2016 0
New Here ,
Dec 04, 2016

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thanks, it helped a lot

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Dec 04, 2016 0
New Here ,
Jan 11, 2017

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open task manager by right clicking on the taskbar and clicking task manager. go to details and select a task that is by adobe then click end task. do this for all the services that are listed

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Jan 11, 2017 0
Community Beginner ,
Oct 13, 2014

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Thanks Nikhil it worked!I owe my grades xD Adobe Indesign here I come!

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Oct 13, 2014 0
Adobe Employee ,
Oct 13, 2014

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Hi,

Glad to know it worked.

Cheers,

Nikhil Gupta.

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Oct 13, 2014 0
New Here ,
Dec 17, 2017

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hi i dont find the opm.db file in my oobe folder

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Dec 17, 2017 0
New Here ,
Oct 23, 2014

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Hello,

I had the same problem and I couldn't find any possible answers. However, I right clicked on the big blue button above "resend email" -- can't exactly remember if it said "check and continue". Then it allowed me to sign in with another account.

I hope this helps

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Oct 23, 2014 2
liuver LATEST
New Here ,
Apr 18, 2020

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SOLUTION:

Mac: Go to Task Monitor

Windows: Go to Task Manager

...and close/kill every task associated to Adobe (most of them start with word "Adobe")

Only when you close all Adobe related apps, you can proceed to remove adobe files from application folder. 

```

  1. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
  2. Delete the opm.db file.
  3. Launch the Creative Cloud Desktop application.

```

That worked for me.

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Apr 18, 2020 0