Wrong email

New Here ,
Mar 10, 2021 Mar 10, 2021

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I have paid for an Adobe cloud membership with the wrong email what do I do ?? 

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Account management, Billing

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Most Valuable Participant ,
Mar 10, 2021 Mar 10, 2021

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This is a public forum, you need the link to Adobe support, not other users
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Hi,

 

Thank you for posting your query here.

 

 A brief information about the type of Cloud membership that you have purchased would help more.

 

- If you purchased a Creative Cloud Individual Membership, than there is no way to Change the registered email address and you may need to contact Adobe Support Team for Cancelling the existing Subscription and placing a new Order using the Correct email address.

- And if you have purchased a Creative Cloud for Teams Subscription, than there is the option to Change the Contract Owner to the correct email address by following the steps as suggested in :  https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/change-contract-owner.ug.html 

 

 If you still require help, please contact Adobe Support Teams  https://helpx.adobe.com/contact/support.html (for chat) or https://helpx.adobe.com/contact/phone.html (Phone Support).

 

Thank you.

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