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Wrong payment alert

New Here ,
Jun 11, 2020

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My previous plan is the one with 712฿/month but it just deducted my credit. According to the price that has changed below May/June, I want to know why the price has increased, please reply me back as soon as possible because i’m willing to cancel it during the term break, thanks.

Regards

VirulScreen Shot 2563-06-11 at 21.47.06.png

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Account management, Activation, Billing, CC FAQ, Cloud storage web assets, Collaboration, Creative Cloud, Exchange, Feature request, File sync, Installation, Libraries, New user

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Wrong payment alert

New Here ,
Jun 11, 2020

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My previous plan is the one with 712฿/month but it just deducted my credit. According to the price that has changed below May/June, I want to know why the price has increased, please reply me back as soon as possible because i’m willing to cancel it during the term break, thanks.

Regards

VirulScreen Shot 2563-06-11 at 21.47.06.png

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

Topics

Account management, Activation, Billing, CC FAQ, Cloud storage web assets, Collaboration, Creative Cloud, Exchange, Feature request, File sync, Installation, Libraries, New user

Views

211

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 11, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Most Valuable Participant ,
Jun 12, 2020

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>the term break

 

Does that mean you have the education plan?

Did you actually read the terms of the plan?

One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

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