You'll be able to manage this plan shortly

New Here ,
Oct 03, 2020

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Hello,

I recently redeemed a code for Creative Cloud Apps for 1 year and it keeps telling me You'll be able to manage this plan shortly.  I've never had this happen before, and was wondering if it'll stay at a year or if it'll get cancelled?

If I can get help, that would be GREAT!Screenshot_1 (2).png

 Photo above has been like this for 4 1/2 hours

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Most Valuable Participant ,
Oct 03, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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