Zahlung funktioniert nicht mehr

New Here ,
Sep 19, 2020

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Liebes Adobe Team,

 

ich habe nichts an meiner Zahlungsart geändert, funktionierte in den letzten Monaten auch einwandfrei und plötzlich bekomme ich immer wieder eine Fehlermeldung: 

Es ist ein Problem mit Ihren Rechnungsangaben aufgetreten.
MasterCard mit den Endziffern *****xxxx 
 
die Karte hat sich nicht geändert, sie ist auch gedeckt (ist eine epay card)
habe es auch versucht mehrmals neu einzugeben. Half nicht...
Bitte um Hilfe!
 
Danke,
Barbara
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Billing

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1 Correct Answer

Most Valuable Participant , Sep 19, 2020
John T Smith Most Valuable Participant , Sep 19, 2020
This is not "Adobe Team" This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT ...

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Most Valuable Participant ,
Sep 19, 2020

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This is not "Adobe Team" This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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