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Hi @alexandr_6878,
Sorry for the delayed response and the troubled experience.
I tried the same combination of file types, and it converted just fine at our end. It may have been a temporary issue, I assume. During such a situation, if you have an Adobe Acrobat Subscription, you also have access to Acrobat Web: https://Acrobat.com. You can try converting files using Acrobat Web as well.
If you’re still encountering this issue, I encourage you to share any additional details or steps that led to the problem. This will assist us in diagnosing and fixing the issue more effectively.
Thank you for your patience and understanding as we work to make things right.
~Tariq