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2 Different Saves - Creating Issues - Please Help!

New Here ,
Jul 24, 2024 Jul 24, 2024

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When I need to save a document as a PDF, it will save one of 2 ways: 
 
  • Correct Way
  • This is how it had always previously saved.
  • This allows me to edit in Adobe Acrobat
  • This is how all other files on our server are saved/shared
  • No one has issues opening these. 
 
unnamed.png
 
 
 
  • Incorrect Way
  • I have no idea why it started saving this way, it just started happening. 
  • I cannot edit in my Adobe Acrobat account. 
  • If I send something out saved this way, most people can't open it. 
 

80ed7f7f-b39c-42c2-b3de-28a710a450de.png

I have no idea why it started saving in 2 different ways. 

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Community Expert ,
Jul 24, 2024 Jul 24, 2024

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Look at the Properties of these files. What file extension do they have? What's the full file name?

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