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2D Image disappears when document scroll down/up event occurs

New Here ,
Dec 19, 2022 Dec 19, 2022

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We have added a overlaying image on a 3D object. There are different buttons invoking actions. Buttons to display 3D view show 3D objects and hides 2D image. Button for 2D object makes 2D image (which is specified as ikon only) visible and 3D object is hidden.

The problem is when we try to sroll down while the 2D image is visible, it dissapears while the document is being scrolled down or up.

TOPICS
JavaScript , Rich media and 3D

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Adobe Employee ,
Dec 31, 2022 Dec 31, 2022

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Hi Abhishek27628811uys3,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if you have created the PDF or received it from another source.

Would you mind sharing the PDF so we can replicate the behavior on our end?

Share the Acrobat and OS versions.

 

Thanks,

Meenakshi

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New Here ,
Jan 01, 2023 Jan 01, 2023

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Hi Meenakshi,

 
Thanks for the response.
Yes, we have created a pdf in which 2d image and 3d model is embedded.
 
Please find the attached document.
After trusting the document, and clicking on the 1st button and so on, at last if we select the last button component details and then scroll up or down there is flickering in the model or image. The 2d image disappears on scrolling and it shows the 3d model embedded in the back.
 
Would apreciate solution to this issue resolved as soon as possible.
 
 
Thanks,
Abhishek

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New Here ,
Jan 10, 2023 Jan 10, 2023

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Hi @MeenakshiNegi ,

 

We have sent the attachment last week and waiting for the solution to that.

Solution to this issue will be highly appreciated.

 

Thanks,

Abhishek

 

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