a PDF in Turkisch language gives strange unreadable characters

New Here ,
May 02, 2022 May 02, 2022

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client receives a PDF in Turkisch from a customer but by opening this file, the content is not readable. I already have installed additional packages for spelling and gramar, but this has no influence. What else can I try? Thanks in advance...

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LEGEND ,
May 02, 2022 May 02, 2022

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When I open in Acrobat it looks OK

TestScreenName_0-1651490496911.png

What do you see?

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Adobe Employee ,
May 02, 2022 May 02, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

It looks like the font issue. Either the fonts are not properly embedded into the PDF file during creation, or the font is not available on your system or you may not have the required permission to use this font.

https://helpx.adobe.com/acrobat/using/pdf-fonts.html

 

Also, go to Edit (Win), Adobe Acrobat (Mac) > preferences > Page Display > Under rendering, Select 'Use Local Fonts' > Click OK and reboot the computer once and check.

 

Regards

Amal

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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These files do not contain embedded fonts, so they relies on the fonts installed in the system.

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