A-PDF / Preflight function / suddenly not working anymore

[Dirk28639321ik6q]

Hello Community, 

Please see my problem as a screen shot.
It would be great if someone has a pragmatic idea to solve that.

Since I have used the same Word document I had never such a problem.

Could this be caused by windows 11? Or is there another root cause?

Thank you in advance.

[MeenakshiNegi]

Hi Dirk28639321ik6q, 

Thank you for reaching out. 

Try repairing the installation. Launch Acrobat and go to Help > Repair Installation.

Please let us know the steps you do that result in the error message. 

Did you check if it happens with every file you use?

Share the Acrobat version number..   

Just to test, try the workaround: Go to Edit menu > Preferences  > Security (Enhanced) > uncheck "Enable Protected Mode at Startup" and "Run in AppContainer".

Let us know if that resolves the issue.

Thanks,

Meenakshi

[Gimnazija Celje-Center]

I have the exact same issue. Are there any known solutions?

[usa67usLRE]

No, it does not.  Why is it suddenly not working for so many with no solution?

Unhandled exception caught.  What is the exception?

[Dirk28639321ik6q]

So fare I could not solve the problem ! Too bad. After years it appeared. 

[usa67usLRE]

I feel Adobe is trying to force people to use Adobe CC  by taking away some of the features the Adobe Acrobat 10 Pro

software contains.  You bought it and they can't bring you onboard with the monthly charge if you have it and it

functions like it originally did.  Why else would you not be able to use it?