A-PDF / Preflight function / suddenly not working anymore

Report · Feb 28, 2023

Hello Community,

Please see my problem as a screen shot.
It would be great if someone has a pragmatic idea to solve that.

Since I have used the same Word document I had never such a problem.

Could this be caused by windows 11? Or is there another root cause?

Thank you in advance.

Report · Mar 01, 2023

Hi Dirk28639321ik6q,

Thank you for reaching out.

Try repairing the installation. Launch Acrobat and go to Help > Repair Installation.

Please let us know the steps you do that result in the error message.

Did you check if it happens with every file you use?

Share the Acrobat version number..

Just to test, try the workaround: Go to Edit menu > Preferences > Security (Enhanced) > uncheck "Enable Protected Mode at Startup" and "Run in AppContainer".

Let us know if that resolves the issue.

Thanks,

Meenakshi

Report · Apr 04, 2023

I have the exact same issue. Are there any known solutions?

Report · Dec 15, 2023

No, it does not. Why is it suddenly not working for so many with no solution?

Unhandled exception caught. What is the exception?

Report · Apr 13, 2023

So fare I could not solve the problem ! Too bad. After years it appeared.

Report · Dec 15, 2023

I feel Adobe is trying to force people to use Adobe CC by taking away some of the features the Adobe Acrobat 10 Pro

software contains. You bought it and they can't bring you onboard with the monthly charge if you have it and it

functions like it originally did. Why else would you not be able to use it?