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A white box shows on the screen a few seconds after I open Acrobat, Then It gets stuck

New Here ,
Nov 19, 2023 Nov 19, 2023

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A white box shows on the screen a few seconds after I open Acrobat. Then It gets stuck, and I have to crush the program. It happens on every document; I have already tried to reinstall it. There is no way to work like that...Screenshot 2023-11-20 074231.jpg

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Crash or freeze , PDF

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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Hi @Yaffa27001781khqh 

 

Hope you are doing well.

 

This is a known issue and our engineering team is working on it.

 

The fix will be available in the future updates.

 

Thanks for your time and patience.

 

~Amal

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New Here ,
Nov 24, 2023 Nov 24, 2023

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Hey Amal - this issue has just started occuring for me as well. Any news yet on when an update is expected?

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Adobe Employee ,
Nov 24, 2023 Nov 24, 2023

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Hi there,

 

We do not have a fixed timeline. We will share the info. as soon as we get any update.

 

Thanks for your time and patience.

 

~Amal

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New Here ,
Dec 20, 2023 Dec 20, 2023

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The program was updated, and it's still appearing.

I don't have access to Adobe Acrobat for more than two months!

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Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hi there,

 

Our engineers are still working on it, we will share the update as soon as we get any input.

 

~Amal

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New Here ,
Feb 09, 2024 Feb 09, 2024

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Hi,

I updated to the newest version of Acrobat Reader Pro and now I experince crushes everytime I start the program. Is there any solutions to this problem? If I click on menu the program is working but when I close Preferences it closes. Any ideas?

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Adobe Employee ,
Feb 12, 2024 Feb 12, 2024

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Hi there

 

Please try updating the application to the new version 23.08.20470 from the help menu > check for updates and reboot the computer once.

 

~Amal

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