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Abobe Pro 2020 started prompting users with a Sign in before they can save a document

hudsonm
New Here ,
Jan 17, 2023 Jan 17, 2023

It just started this week and its affecting multiple devices with perpetual licenses. How can I disable the prompt???

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General troubleshooting , How to
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replies 9 Replies 9
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Meenakshi Negi Adobe Employee
Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

Hi hudsonm,

 

Thank you for reaching out.

 

Please let us know if you have started experiencing this behavior recently.

Did you make any recent changes?

Share the Acrobat and OS version numbers with us.

Have you tried any troubleshooting steps? If yes, let us know what you have already tried.

 

Thanks,

Meenakshi

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BrentB9193
Explorer ,
Jan 17, 2023 Jan 17, 2023
In Response To Meenakshi Negi

This is an Adobe bug.

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hudsonm
New Here ,
Jan 17, 2023 Jan 17, 2023
In Response To Meenakshi Negi

Adobe version 20.005.30436

OS is 21H2

Checked for Adobe updates

Ran a repair of Abobe

Unistall\Reintall Abobe. 

Same result

 

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BrentB9193
Explorer ,
Jan 17, 2023 Jan 17, 2023

Same thing here, started after installing version 20.005.30436.  Multiple users affected.

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hudsonm
New Here ,
Jan 17, 2023 Jan 17, 2023
In Response To BrentB9193

Thank you for posting. Hopefully a fix or workaround is issued soon. The Natives are restless. 

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Meenakshi Negi Adobe Employee
Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

Hi All,

 

Thank you for reporting this issue and sharing the information.

Would you mind sharing the process and licensing logs for further investigation?

You may use the steps suggested in the following help page to collect and share the process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

 

We will be waiting for your response.

 

Thanks,

Meenakshi

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hudsonm
New Here ,
Feb 03, 2023 Feb 03, 2023
In Response To Meenakshi Negi

Update, so far the patch seems to have corrected the Sign in Prompt issue.

 

Thank you

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Meenakshi Negi Adobe Employee
Adobe Employee ,
Feb 13, 2023 Feb 13, 2023
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In Response To hudsonm

Hi hudsonm,

 

Thank you for the confirmation.

Let us know if you experience any issues.

 

Note: Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

Thanks,

Meenakshi

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Meenakshi Negi Adobe Employee
Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

Hi All,

 

Thank you for your patience so far.

 

We have released an optional update for the application that addresses this issue. Please try updating the application to the latest version. 

For more information on the update, refer to the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html. 

 

Let us know how it goes.

 

Thanks,

Meenakshi  

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