Abobe Sign Crashing while in process

New Here ,
Apr 21, 2022 Apr 21, 2022

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Hi there, 

 

I am a leasing agent for a property management company. During the pandemic we moved all our lease signings to adobe sign. I am having issues with the signature process, it consistently crashes when I get am in the process of obtaining signatures. I got a new computer because I thought that was the issue, new computer, same issues. Has anyone else experienced this? How do I resolve it? I spend hours signing leases when it should take me about 20 mins. Any insight would be helpful. 

TOPICS
Crash or freeze , General troubleshooting , Security digital signatures and esignatures

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs that you try to request sign? Please try with a different PDF file and check.

 

Would you mind sharing the workflow/steps you are doing to obtain signatures? A small video recording of the same would be very helpful.

 

Also make sure you have the recent version 22.1.20117 (Win), 22.1.20112 (Mac) installed. Go to help > Check for updates and reboot the computer once.

 

Also try to request signatures online via document cloud https://acrobat.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

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