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About still charging after cancellation.

Guest
Jul 20, 2023 Jul 20, 2023

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Hi there,
I have a problem. I canceled the membership within  7 free trials. Why till deduct fees from my bank account? The amount of fee is 33.09 in NZ.
Maybe something is wrong. Please help me check my account situation. I don't use the function of Adobe, and I I don't want pay continually.
Look forward to hearing from employees.
Or please provide a email address to me to resolve this problem. 

 

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correct answers 1 Correct answer

Adobe Employee , Jul 21, 2023 Jul 21, 2023

Hi @Deleted User 

 

Hope you are doing well and thanks for reaching out.

 

This issue could be better handled by our billing team.

 

I have shared more details via private message please check.

 

Regards

Amal

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Adobe Employee ,
Jul 21, 2023 Jul 21, 2023

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Hi @Deleted User 

 

Hope you are doing well and thanks for reaching out.

 

This issue could be better handled by our billing team.

 

I have shared more details via private message please check.

 

Regards

Amal

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Thank for the message. I tried to stop your company's deductions via cancelling my account, but failed. This month, my money was still gone. Could you tell me how to stop deducting? Thank you.

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New Here ,
Aug 18, 2023 Aug 18, 2023

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I open this address https://account.adobe.com/plans?promoid=85665QB7&mv=other ,and it shows I have no paid plans. Why am I still deducted? Please tell me how to resolve the issue, thank you.

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hi @SHUANG31760890497g 

 

I have shared more details via private message please check.

 

Regards

Amal

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New Here ,
Aug 21, 2023 Aug 21, 2023

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Thank you for your help. Thank you very much.

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New Here ,
Feb 23, 2024 Feb 23, 2024

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I have same issue .please contact me aswell 

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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Hi there

 

Please go through the help page https://helpx.adobe.com/contact.html and click on the contact button in the bottom right corner. 

 

~Amal

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