About still charging after cancellation.

[Guest]

Hi there,

I have a problem. I canceled the membership within  7 free trials. Why till deduct fees from my bank account? The amount of fee is 33.09 in NZ.

Maybe something is wrong. Please help me check my account situation. I don't use the function of Adobe, and I I don't want pay continually.

Look forward to hearing from employees.

Or please provide a email address to me to resolve this problem. 

[Amal. · Accepted solution]

Hi @Deleted User 

Hope you are doing well and thanks for reaching out.

This issue could be better handled by our billing team.

I have shared more details via private message please check.

Regards

Amal

[SHUANG31760890497g]

Thank for the message. I tried to stop your company's deductions via cancelling my account, but failed. This month, my money was still gone. Could you tell me how to stop deducting? Thank you.

[SHUANG31760890497g]

I open this address https://account.adobe.com/plans?promoid=85665QB7&mv=other ,and it shows I have no paid plans. Why am I still deducted? Please tell me how to resolve the issue, thank you.

[Amal.]

Hi @SHUANG31760890497g 

I have shared more details via private message please check.

Regards

Amal

[SHUANG31760890497g]

Thank you for your help. Thank you very much.

[Mi35660335vwd4]

I have same issue .please contact me aswell 

[Amal.]

Hi there

Please go through the help page https://helpx.adobe.com/contact.html and click on the contact button in the bottom right corner. 

~Amal