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Accès refusé à un fichier

New Here ,
Jun 17, 2021 Jun 17, 2021

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Bonjour, J'essaie d'ouvrir un fichier et le message suivant s'affiche:

''Une erreur est survenue lors de l'ouverture de ce document. Accès refusé''

Comment puis-je avoir accès à mon document?

Merci

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General troubleshooting

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correct answers 1 Correct answer

New Here , Jun 19, 2021 Jun 19, 2021
Hi Amal and thank you very much for your help, It's not password protected or a share network. But, lucky me, I just found a copy of the same doc. elsewhere on my PC and that one works, so I replaced the faulty one. Thank's again Frannick

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi Frannick

 

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF file and getting the error 'An error occurred while opening this document. Access denied'

 

- Is the PDF file password protected? If yes, please enter the password to open the PDF file.

 

- If the file is stored on a shared network/drive, please download it to your computer first and then try to open it with Adobe Acrobat/Reader DC

 

You may also try to turn off the protected mode for testing (Windows Only) and see if that helps. Go to Edit > preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the Protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

 

If turning off the security works for you, please try to add the file and the folder to Adobe Acrobat. Go to Edit > preferences > Enhanced Security > Add file and Add Folder > Click OK and check.

 

Regards

Amal

 

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New Here ,
Jun 19, 2021 Jun 19, 2021

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Hi Amal and thank you very much for your help,

It's not password protected or a share network. But, lucky me, I just found a copy of the same doc. elsewhere on my PC and that one works, so I replaced the faulty one.

Thank's again

Frannick

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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