Access Denied

Report · Oct 11, 2023

No one with access to the account can login to Adobe Acrobat on any browser. The following error message comes up: -

You do not have access to this service. Contact your IT administrator to gain access.

I have contacted my IT team who cannot fix the issue as it is an issue with Adobe.

Bit ridiculous when you cannot use a service that you pay for monthly.

please offer suggestions to fic the isue in the immediate short term

Report · Oct 12, 2023

are you the administrator of a teams or enterprise subscription?

Report · Oct 12, 2023

[Moderator moved from Using the Community forums to Acrobat.]

Sounds like the plan may have expired. Did your IT admin renew the plan before it expired?

"I have contacted my IT team who cannot fix the issue."

IT dept should submit a service request from their admin console. See below for more details.

Nancy O'Shea— Product User, Community Expert & Moderator