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I am trying to log in my personal account in Adobe Scan or any Adobe application, however it kept on saying "Unable to log in" while I was trying to log in through my phone and showed that I do not have access to Adobe cloud storage while I have been using the applications with the same email adress before.
I also tried to log in through a computer, I was not able to log in again and it showed me:
You do not have access to this service. Contact your IT administrator to gain access.
Since it is a personal account I have no idea what is going on and who to contact to solve this issue.
I am devastated TT please help me TT
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Hi @cylozultra111,
Hope you are doing well. Thanks for writing in!
I checked your account, and the region is the primary reason for the error.
Adobe Services for individual users is unavailable in your country/region, and only Enterprise Licenses are available through resellers (thus, the message to check with your IT administrator).
You can view the given link for the availability matrix and reference: cc-availability-matrix.pdf (adobe.com)
Hope this clarifies your question.
-Souvik
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Hi @cylozultra111,
Hope you are doing well. Thanks for writing in!
I checked your account, and the region is the primary reason for the error.
Adobe Services for individual users is unavailable in your country/region, and only Enterprise Licenses are available through resellers (thus, the message to check with your IT administrator).
You can view the given link for the availability matrix and reference: cc-availability-matrix.pdf (adobe.com)
Hope this clarifies your question.
-Souvik