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Access denied

New Here ,
Jul 31, 2024 Jul 31, 2024

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I am trying to log in my personal account in Adobe Scan or any Adobe application, however it kept on saying "Unable to log in" while I was trying to log in through my phone and showed that I do not have access to Adobe cloud storage while I have been using the applications with the same email adress before. 

 

I also tried to log in through a computer, I was not able to log in again and it showed me: 

Access Denied

You do not have access to this service. Contact your IT administrator to gain access.

 

Since it is a personal account I have no idea what is going on and who to contact to solve this issue. 

 

I am devastated TT please help me TT

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Adobe Employee ,
Sep 04, 2024 Sep 04, 2024

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Hi @cylozultra111,

 

Hope you are doing well. Thanks for writing in!

 

I checked your account, and the region is the primary reason for the error.

Adobe Services for individual users is unavailable in your country/region, and only Enterprise Licenses are available through resellers (thus, the message to check with your IT administrator).

 

You can view the given link for the availability matrix and reference: cc-availability-matrix.pdf (adobe.com)

 

Hope this clarifies your question.

 

-Souvik

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Adobe Employee ,
Sep 04, 2024 Sep 04, 2024

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Hi @cylozultra111,

 

Hope you are doing well. Thanks for writing in!

 

I checked your account, and the region is the primary reason for the error.

Adobe Services for individual users is unavailable in your country/region, and only Enterprise Licenses are available through resellers (thus, the message to check with your IT administrator).

 

You can view the given link for the availability matrix and reference: cc-availability-matrix.pdf (adobe.com)

 

Hope this clarifies your question.

 

-Souvik

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