• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Account confliction

New Here ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

Hello, 

 

We have a user whose last name was changed, when we changed their work email on O365, they then went ahead and registered the new work email on adobe before we reassigned their licensed proplery on the backend which we did this last week. 

 

Now when they sign in, it says their adobe account doesn't have a license even though on the backend it was assigned to their account and I think my account manger just renamed their previous adobe name into their new, leading to the confliction. 

 

I'm hoping to get some instructions on how to clear this up? I've already uninstalled all adobe, reinstalled, sign out, sign back in and password reset, nothing worked. 

TOPICS
How to , PDF

Views

35

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation