Acobat Pro (2024.22.20759) on Mac is too slow- Mac (Intel) Sonoma Version 14.0 (23A344)

[EishaJ]

Acobat Pro 2024.22.20759 on my Mac (Intel) Sonoma Version 14.0 (23A344) is running extremely slow. Any task including opening file is taking ages! I find it after the last UI change of Acrobat. Tried re-install, but problem persists. Anyone can help?

[jane-e · Accepted solution]

@EishaJ 

I've moved your post from Creative Cloud desktop to the Adobe Acrobat forum for you.

If you are using the New Interface, try disabling it to see if it fixes your issue. You can always go back.

Steps to enable [and disable] the new experience

• To enable the new experience, go to View > Enable new Acrobat and click Restart.
• To disable the new experience,
  • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
  • macOS: Go to View > Disable new Acrobat.

Details about the New Experience here:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

Jane

[EishaJ]

@jane-e 

Thank you 🙂 The old interface worked for me. I'm wondering why the new UI isn't compatible. It's something that Adobe needs to look into.

[jane-e]

You're welcome @EishaJ , I'm glad it's working now. Many people (including me) have disabled the New Experience.

Jane

[michaelTGC]

Hi Jane-e -

Thanks for solving this temporary solution.  For the record, I'm distressed that Adobe introduced a new version that seemingly doesn't run properly under macOS.  It's an understatement to call the performance slow. Simply dragging the edge of a Acrobat window on my 2021 iMac with the Apple M1 chipset running Sonoma 14.5 causes a spinning beach ball for 10 seconds or more while I wait for the window the resize.  That's simply unacceptable. 

[sebastien_9255]

same thing here on a macbook pro M1 / Sonoma 14.6.1 / 16 go and 50gb ssd drive free space... going back to old version and missing bluebeam for mac... architectural work is terrible without a good pdf tools these days...

[default6jjo0b81f2z6]

Same on a brand new Mac Mini M4 2024 running Sequoia 15.3. It's been a year and it looks like this issue is not resolved.

[AnandSri]

Hello!

I hope you are doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20529 (Mac), planned update June 10, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

If the issue continues, please provide the following information: the current version of the operating system on your device, the workflow/steps to reproduce the issue, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

[richardl21680839]

Acrobat is becoming increasingly unusable.

Can’t complete rendering when zooming in on a pdf, just spin spin beach ball time.

What have Adobe done to this key piece of once-upon-a-time industry standard software... FGS

[jamesk88058330]

I totally agree – hence coming here to see if anyone has a solution! 

As you say, I can't check res of PDFs at 100% as it will never render the file, infuriating 😞

And unlike some other apps, you can't install previous versions – I'm still using Bridge 2022 as newer versions are dreadfully slow too – it's getting really annoying – I've got a pretty powerfull iMac too so it's not a RAM issue!