Acrobat 10.1.4 Scan to PDF Issues

[MitchDW]

Hello,

I installed 10.1.4 last night and when I got to work this morning I found that ll users who had Fujitsu scanners (TWAIN) were unable to scan. The latest TWAIN drivers are installed. When a users selectes Create PDF From Scanner (any type B&W / Grayscale / ETC) the document is scanned but then the app just hangs. Sometime you are prompted to add more pages othertimes not. When you are and slect no mor pages the app goes into never land. The only way out is to end the process in task manager. Completely uninstall and moving back to 10.1.3 fixes the issue. This is on Windows 7 (x64) SP1, Acrobat 10.1.4 Professional.

What could be the problem?

thanks,

mitch

[LoWd0Wn]

I also started having the problem on the 15th right after the update. I find that the scanner ( Canon MF 4150) hangs on the last page if there are more than one and if I wait- last time it was 14 minutes - it completes, but if I try to cancel it comes up saying the scanner is still  scanning ( which it is not)   and it wont let you cancel the program, unoess you use the task manager and end the process. I have tried a system restore going back to 10.1.3 but the problem still persisted so whatever 10.1.4 did - it really did it good.

But maybe a system restore is not as good as an uninstall and reverting back to 10.1.3 manually.

In the meantime I am using the Canon software to scan but I want my Acrobat 10 back! It worked so well until that darn update. I hope that a new update comes along very quickly as now this expensive program is useless.

I tried all the ideas that were mentioned abpve but have not unistalled program and revert back to 10. That is not a very worthy fix!

I need this program daily and it is very frustrating.

My Twain Log

TWAIN_32.DLL - MESSAGE - CTwunk  ::AppInitialize - Reset Log

TWAIN_32.DLL - MESSAGE - CTwunk  ::OpenServer - Starting Thunker

TWAIN_32.DLL - MESSAGE - CTwunk  ::CloseServer - Why Can't We Find The Thunker Window?

TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETFIRST

TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETNEXT

TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETNEXT

TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 7, CC = 0)

TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETFIRST

TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETNEXT

TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = 0)

TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, IDENTITY, GETNEXT

TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 7, CC = 0)

TWAIN_32.DLL - MESSAGE - CTWTRACE--Adobe Acrobat 10.0(74) to NULL:

TWAIN_32.DLL - MESSAGE - CTWTRACE--CONTROL, PARENT, CLOSEDSM

TWAIN_32.DLL - MESSAGE - DSM     --DsmEntryDiagExit (RC = 0, CC = FFFF)

Thanks

[SteveAcrobat]

One fairly easy solution (if others don't work, as they didn't for me) is to uninstall Acrobat, then reinstall it from your CD for version X, which will give you version 10.0, which was fine for me.  Then, to update part way to 10.1.4 but not actually to do 10.1.4, follow the steps in the most recent post by MitchDW.  Go to that web page, and get whichever updates you want.  Don't get 10.1.4, and don't let Acrobat update itself for now, because it will install 10.1.4 and put you back in trouble.  In Preferences, I deactivated the part about checking for updates.  For now, I will check manually until the next update comes out.

[Gregory Omlor]

I have the same problem. I updated to Acrobat Pro 10.1.4 and I am no longer able to scan. I use an HP Photosmart 6280 all in one printer/scanner. It seems the problem is not specific to any scanner.

[SteveAcrobat]

Is there anyone who is posting here who has tried going back to version 10.1.3 or going back to the initial version 10? What results? What problems, if any?

[Guest]

Hmmm..  I thought I had the same issue, but it seems to be a bit more complicated.

1. I have an Epson Artisan 835
2. Has been working flawlessly for 6 months or more
3. I have Acrobat X professional installed
4. I installed the 10.1.4 update....which made me go back and get the orginal CD for something (A behavior I hate)
5. Suddenly my Epson would not scan. That is:
   a) The scan would start.
   b) The green bar would show
   c) Then it would just sit there and do nothing. The results would never appear.
6. I tried Adobe Photoshop Elements 10 - No problem.
7. I rebooted.
8. I tried Acrobat again. Same behavior...
9. Switching from Acrobat to Firefox I started looking around and found this post...and had to look up my ID to log in.. and was just getting ready to post when. Acrobat came to life and displayed the single page result.
10. Exited Acrobat and tried again and it was fine.
11. Clearly got some sort of TWAIN communication issue introduced by 10.1.4.  Adobe needs to go back and back out whatever it changed in 10.1.4,,,

[LoWd0Wn]

I'll give that a go as that seems like the only way around right now - except wait,

Thanks!

[jmegas]

That TWAIN communication issue seems consistent with what I am experiencing.

I hope Adobe is following these posts.

[apangasa]

Yes, we are very much following all the posts and we regret for the problems encountered  by you all. We always work for the betterment of the product but at times some fixes backfire.We thank all the people who are sharing their twain logs for our investigation. We will try and come up soon with a workaround.

jmegas wrote:

That TWAIN communication issue seems consistent with what I am experiencing.

I hope Adobe is following these posts.

[EnginesRob]

OK, please get something that addresses this issue ASAP.

I also have the same problem as some of the people earlier in this thread, trying to Scan to PDF from with Acrobat X - 10.1.4, using an HP Photosmart C7280. I am running W7-64. The Acrobat options I am using are WIA-based, plus 'native scanner interface' using the Custom Scan.

The prior version (10.1.3) was fine - now it hangs halfway through a scan, and doesn't remember that you are doing duplex in some cases. If you wait long enough, it does eventually work in some cases, but not all. It also seems to respond from its hung state by starting up other applications, suggesting some kind of memory conflict is in play?

Incidentally, the dialogue box for page size on Custom Scan still comes up behind the main Acrobat window on 10.1.4 as it did on 10.1.3 (early versions were OK) - will there ever be a fix for this, or will the user always need to 'toggle' the windows to get to it?

[jbaumh]

I tried a "repair" (option shown after clicking Change in Add/Remove Programs for Acrobat) on a few clients here and it didn't help.

But if I logged on as a different user to the same computer I didn't have the problem. So I tried deleting the Acrobat settings from the affected profile and it seems to be working for us.

On Windows XP, I deleted the following folders:

C:\Documents and Settings\<profile name>\Application Data\Adobe\Acrobat

C:\Documents and Settings\<profile name>\Application Data\Adobe\Adobe PDF

C:\Documents and Settings\<profile name>\Local Settings\Application Data\Adobe\Acrobat

On Windows 7, I deleted:

C:\Users\<profile name>\AppData\Local\Adobe\Acrobat

C:\Users\<profile name>\AppData\LocalLow\Adobe\Acrobat

C:\Users\<profile name>\AppData\Roaming\Adobe\Acrobat

C:\Users\<profile name>\AppData\Roaming\Adobe\Adobe PDF

[SteveAcrobat]

The common element here seems to be the 10.1.4 update to Acrobat.  That caused problems with a variety of scanners and a variety of Operating Systems.  What worked for me, and seems to be a universal cure, is to uninstall version 10.1.4, and then install 10.0.0 from the CD or DVD.  That fixed things for me, and I think for everyone else who went through those steps.  I then also incrementally installed the updates using the URL and instructions from MitchDW above in his most recent post.  So that put me back to where I was before I got the infamous 10.1.4 update.  I am happy, and it is working as before.  I don't have whatever changes were included in version 10.1.4, but I don't care. I was not having problems with 10.1.3.

Regarding what EnginesRob said about the scanning dialog box appearing behind the window for Acrobat, for me it appears off to the left side.  But I have a 24" monitor, and I do not have the Acrobat window filling the screen.  There is blank space to the left and right of it on my display, and the dialog boxes appear over there.  You might want to resize some windows, and drag the dialog box off to the side of the main Acrobat window if you have trouble seeing it.

[EnginesRob]

I did also try a 'repair', but this did not work.

However, when I deleted the files in W7 as suggested by jbaumh, it results in 10.1.4 working fine!

jbaumh wrote:

I tried a "repair" (option shown after clicking Change in Add/Remove Programs for Acrobat) on a few clients here and it didn't help.

But if I logged on as a different user to the same computer I didn't have the problem. So I tried deleting the Acrobat settings from the affected profile and it seems to be working for us.

On Windows XP, I deleted the following folders:

C:\Documents and Settings\<profile name>\Application Data\Adobe\Acrobat

C:\Documents and Settings\<profile name>\Application Data\Adobe\Adobe PDF

C:\Documents and Settings\<profile name>\Local Settings\Application Data\Adobe\Acrobat

On Windows 7, I deleted:

C:\Users\<profile name>\AppData\Local\Adobe\Acrobat

C:\Users\<profile name>\AppData\LocalLow\Adobe\Acrobat

C:\Users\<profile name>\AppData\Roaming\Adobe\Acrobat

C:\Users\<profile name>\AppData\Roaming\Adobe\Adobe PDF

I have since scanned some documents, in both duplex and simplex, and all the usual behaviours are back as per 10.1.3, although I will keep using it to see if this is a resilient fix, but I am optimistic.

As for the page size dialogue box, this still comes up 'behind' the main Acrobat window when I have the Acrobat window 'maximised', or 'restored down' (open, but not filling the screen). I can get to it by toggling through the varying windows  I have open, but it is irritating because on earlier versions it worked fine and came up in front of Acrobat in response to an action as you would expect. I am using a single screen on my Lenovo X201. Any suggestions please?

In the meantime, thank you folks for all the useful suggestions and ideas.

[SteveD333]

I found the solution posted by jbaumh worked for me as well.  As far as I've tested, normal operation of scanner (Epson Perfection V750 Pro) has resumed.

[Bar_Keep]

The jbaumh solution worked for me as well. Using a Canon 8800f.

[brucec87]

I tried the suggested deletions of the Acrobat folders in the App Data folders and the Adobe PDF folder in App Data>Roaming and have similar success.  Normal operation appears to be restored.  First time through I missed the PDF folder and problem was not resolved, so that might be the culprit.

UPDATE - problem was solved temporarily and then returned.  Deleting just the APP DATA>ROAMING>ADOBE>ADOBE PDF folder has fixed the problem for the time being without delting the other folders in APP DATA.  I will post back on what happens through the day.

UPDATE 2 - It seems that once the folder and contents gets restored, the problem recurs.  Older scans can be viewed at any zoom, but newer scans get the "Insufficient data..." message and a blank view window at zoom levels >125%.  I am hoping the customers who get these scans from me hav small monitors!

[jmichels13]

This worked, thank you

[billbyrnes@live.com]

I tried the fix in post 34 last night. It is working now. I will monitor and see if it continues to worki.

Epson Perfection 3490 Photo, Windows 7 64 bit, Acrobat X Professional as part of CS6.

[BenGeekn]

jbaumh wrote:

On Windows 7, I deleted:

C:\Users\<profile name>\AppData\Local\Adobe\Acrobat

C:\Users\<profile name>\AppData\LocalLow\Adobe\Acrobat

C:\Users\<profile name>\AppData\Roaming\Adobe\Acrobat

C:\Users\<profile name>\AppData\Roaming\Adobe\Adobe PDF

Thanks for this thread - I recently updated to 10.1.4 and had the same problem everyone else has mentioned - scanning a 4-page document on my Epson GT-2500 took 18+ hours when it normally takes less than 5 minutes.

jbaumh's Windows 7 fix worked for me on Windows 7 64-bit.

If you'd like to automate this via a batch file here's one that should work for anyone without needing to know the username, etc (environment variables are your friend ).  I suppose if this is something you need to do every time, you might want to add it to a logoff script or the like.

@echo off
if not exist acrofix.log more >acrofix.log <nul
echo Start %date% %time% >>acrofix.log
del /s /q "%appdata%\..\Local\Adobe\Acrobat" >>acrofix.log
del /s /q "%appdata%\..\LocalLow\Adobe\Acrobat" >>acrofix.log
del /s /q "%appdata%\..\Roaming\Adobe\Acrobat" >>acrofix.log
del /s /q "%appdata%\..\Roaming\Adobe\Adobe PDF" >>acrofix.log
echo Completed %date% %time% >>acrofix.log
more >>acrofix.log <nul

The results of the deletes will append to acrofix.log

If you just want to keep the last run, delete line 2 and change the >> in line 3 to >

Thanks to everyone for confirming it isn't just my system  especially jbaumh for the fix.

[AcrobatDan]

I also had success with the jbaumh fix {Windows 7}:  EXCEPT I did not deleted the "Roaming" Acrobat folders.  Limited testing but seems to be fully corrected with deleting only the "Local" and "LocalLow" folders.

thanks!!

[Guest]

Have tried everything except logging on as a different user and nothing worked until I tried the fix in post 34 and it is working, thank you!!!!  I will monitor and see if it continues to work.

Canon MP150, Windows 7 32 bit, Acrobat X Pr0 10.1.4

[SteveAcrobat]

FYI -- Adobe has just announced that version XI (11) will be out soon.  I received an email today.

I "fixed" my installation of version X by uninstalling 10.1.4 and reverting back to 10.1.3 which works fine without the problem that is discussed by all of us here.  I didn't want to bother going through the additional steps (from post #34) that some of you have found fixed 10.1.4.

My hope is that version 11.0 will take care of this as sort of a "silent" fix.

I have seen it before with other applications that there is a problem for many, the manufacturer claims that there is no problem or no known cure for the problem, and then an updated version gets released that fixes the problem.

[Guest]

Not to be overly nasty, but releasing version XI would mean:

1. Problems in version 10.1.4 will not be fixed

2. Upgrade (and pay a fee) with questionable benefits.

I generally do upgrade on most software I own (including Acrobat).

I do want software makers to stay in business.

That being said, I wish I kept version 9, it had no problems.

Scanned fine, INCLUDING passing on instructions to the scanner driver regarding parameters and 2-sided scanning. Yes, I did open a trouble ticket, their response was to "use custom scan".  Sad, sad, sad...

[dave_m_k]

I can assure you that issues such as this scanning problem that were introduced in 10.1.4 are still being worked on.  The timing of the Acrobat XI announcement is simply coincidental. 

We're really sorry for the inconvenience this has caused all of you.  But as I said, we're still working on this issue.

-David

[david_mcmahon]

Please try the solution described in the following technote to resolve the issue where Acrobat/Reader 10.1.4 hangs when scanning is almost complete:

http://helpx.adobe.com/acrobat/kb/acrobat-hangs-scanning-acrobat-1014.html

or

http://blogs.adobe.com/dmcmahon/2012/10/22/acrobat-10-1-4-acrobatreader-hangs-while-scanning/

[SteveAcrobat]

To david.mcmahon:

Please post your suggestion in text on this web page, not by a link to a URL on some web page.  Other people here have posted the text of step by step instructions.  I have no way of knowing what is on the web page that you linked to.  Your post is from a stranger saying: "Here, click this link" which, a good part of the time, is a link to something malicious.