• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Acrobat 10 Standard

New Here ,
Mar 13, 2024 Mar 13, 2024

Copy link to clipboard

Copied

I purchased Acrobat 10 Standard years ago.  I have the original disk with serial number.  I have upgraded to Win10 Pro 64 bit OS but am unable to install.  Does not recognize serial number and offers to purchase.

TOPICS
General troubleshooting

Views

93

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 13, 2024 Mar 13, 2024

Copy link to clipboard

Copied

Hi @Jerry360581123tb5 

 

Hope you are doing well and thanks for reaching out. 

 

Acrobat X is an old and EOL application, it is not supported on the latest MAC and Windows OS.  For more info. please go through the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 13, 2024 Mar 13, 2024

Copy link to clipboard

Copied

What is the exact text of the error message you're getting? Is the application registered under your Adobe account?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 13, 2024 Mar 13, 2024

Copy link to clipboard

Copied

The error was the serial number of the product was invalid. I purchased the
app on disk from Amazon on 9/13/2013. I do not recall having registered
it, however I have re installed it many times on one or several of my
personal systems. The only issue arose in the past month when I changed
form WIN10 32 bit to WIN 10 Pro 64 bit.

I would appreciate any further assistance you can provide.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 13, 2024 Mar 13, 2024

Copy link to clipboard

Copied

LATEST

Did you buy it on Amazon or from Amazon? If the former, then maybe the seller sold you an invalid or pirated version. If you never registered it with Adobe then you can really know for sure.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines