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Acrobat 2017 menu intermittently dissappears, Windows 10

Explorer ,
Jun 01, 2021 Jun 01, 2021

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Acrobat 2017 standalone is installed on a Windows 10 desktop PC. All of a sudden, the top inch of the open window, including the menu, dissappears. We have not been able to figure out why. The computer is using an online content management system called Maximizer and an online tax client software called UltraTax. We also have Office 365 that we are using installed on the desktop.

 

Does anyone have any ideas what might be causing this to happen? Rebooting the computer fixes it - for a while.

 

Thanks, MArcy

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General troubleshooting

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Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

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Hi Marcy,

 

Hope you are doing well and sorry for the trouble. As described the top menu bar suddenly disappeared from Acrobat 2017 on Windows 10

 

To display the menu bar and use them again try pressing F9 (Windows) or Shift+Command+M (Mac OS). For more information about workspace basics please check out the help page https://helpx.adobe.com/acrobat/using/workspace-basics.html#menus_and_context_menus

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

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