Acrobat 2017 Pro Lizenz auf neuem Computer

[Erdal76]

Hallo,
ich habe eine neuen Computer, nachdem mein alter nicht mehr funktioniert. Als ich meine Adobe Acrobat Pro (2017) installieren wollte, wird behauptet, ich hätte die Lizenz bereits 2 Mal aktiviert.

Ich bin in mein Adobe Konto. Es werden unter dem Lizenz Produkt keine aktiven Geräte angezeigt.

Nach einigen Recherchen in der Community habe ich nun rausgefunden, dass Adobe für alte Lizenzen keine online Lizenzadministration mehr ermöglicht.
Andere user haben nach langem hin und her eine neue Lizenz zugesandt bekommen. 

Mein Problem, ich komme beim Support noch nicht einmal durch. Sogar der Chat behauptet, es sein zuviel los, keine Mitarbeiter verfügbar.

Es ist wohl in England auch ein Rechtsstreit anhängig, da Adobe alte Lizenzen nicht mehr aktivieren lässt bei Neuinstallationen.

Das geht natürlich nicht. Ich habe ein Produkt gekauft, dass mir in der alten Version reicht und möchte es weiter nutzen.

Bevor ich nun ein Schreiben Aufsetze, hat vielleicht jemand einen Vorschlag, wie ich eine neue funktionierende Lizenz erhalten kann von Adobe, ohne den Weg über Briefwechsel etc.

Danke und beste Grüße

EY

[creative explorer]

@Erdal76 You are right, Adobe has discontinued online license administration for older, perpetual licenses like Acrobat Pro 2017. This means you can't simply log into your account and deactivate the old device. That "activation limit reached" message you're seeing — it's because the activation servers for Acrobat Pro 2017 have been retired (gone!). When you try to activate on a new computer, the software can't communicate with the necessary server to verify your license and "deactivate" a previous installation. 

Chances of this working on the latest Mac OS is unlikely, maybe for Windows 11?

Just thinking, although Acrobat 2017 is a standalone product, the Creative Cloud Cleaner tool can sometimes resolve licensing and activation issues with Adobe products. It's a long shot, but it might clear out old licensing data that's causing the problem. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Erdal76]

Thank you for your clarification.
My old computer just collapsed due to a defective mainboard. As a result, it was impossible to log out or unregister the installed Acrobat software on that device.

I have now bought a new computer running Windows 11, but this does not change the situation. Other users in the community mentioned that they received a new license number in similar cases, since there is no workaround available.

I was able to contact Adobe Support, and they told me that my case has been forwarded to the backend service for a final decision on how to proceed.

I understand that software companies increasingly prefer annual or monthly subscription licensing. However, for customers who still hold a valid perpetual license, Adobe must ensure that we are able to continue using the software. I am fully satisfied with my old version and do not see any need to switch to a new alternative.

I will keep the community updated and hope to receive a solution soon.

Thanks,
E

[Erdal76]

Update after my call with Adobe support today.
My old computer with Acrobat 2017 is dead, so I cannot deactivate the license on that device. Support said they cannot release the activation because the servers for legacy versions are no longer available. I hold a valid perpetual license but cannot use the program.

At this point there are only two options:

1. Buy a subscription license, which Adobe considers as the only option.

2. Ask my lawyer to enforce my license rights.

I could buy a new version in principle, but I do not see the need to pay a monthly subscription for the rest of my life given my limited use. The current pricing does not fit my needs. If anyone has a working path to reclaim or transfer the activation for a perpetual license, please share it. Some users report receiving a new license or an activation reset after escalation, possibly with legal help. Let me know if that was your experience.
No need to go that way, but why should consumers give up their license rights! Really not O.K.!