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Acrobat 2017 - returning to 'Trial version' each time - need to log in

Engaged ,
Nov 21, 2019 Nov 21, 2019

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When double clicking a .pdf file, Acrobat 2017 is launched and I need to log in into my account.

After that, a window appears that 7 days are remaining before I need to purchase the software.

I click on the [Start Trial]  button.

 

I believed that Acrobat would be activated in the background. However, whilst I am logged in with my Adobe login (displayed under Help within Acrobat), at the bottom it says.

 

Does anyone out there has an answer on:

Q1: How to re-activate the product?

Q2: How to avoid this from happening again?

 

Thanks!

 

SnagIt-21112019 094801.png

 

Later:

Acrobat repair, issue still remains

Acrobat update (no updates found), issue still remains

Re-install doesn't work either

Incredible...

 

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General troubleshooting

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Community Expert ,
Nov 21, 2019 Nov 21, 2019

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