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Acrobat 2017 sign in broken

New Here ,
Aug 16, 2021 Aug 16, 2021

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Hello,

 

Apparently I have two acrobat ids (which is a separate issue), but my main issue is that somehow over the last couple of days, Acrobat Pro 2017 signed me out of the desktop app (Windows 10 OS).

 

I need to be able to sign back in to be able to sign documents.  When I click the sign in buttons in the app, it opens the sign in page, I enter credentials, it accepts them, but the app doesn't actually sign in. To make matters worse, there seems to be no actual way to contact a living human at adobe to get help with this issue or with the issue of combining my acrobat IDs.

 

Please send help!

TOPICS
General troubleshooting, Security digital signatures and esignatures

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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to sign in to the application.

 

Please make sure you have the latest version of the application 17.11.30199 go to Help > Check for updates and reboot the computer once.

 

Also please try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works.

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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