Acrobat 2020

[Gary23814123b0gm]

I just bought through my schools bookstore.  When I try to sign in it gives me and error of:

Sorry something went wrong

More information

Please try launching Acrobat frst or contact your administrator.Learn More

I am running Windows 10 Home 64bit

[MeenakshiNegi]

Hi Gary,

Thank you for reaching out.

Please ensure that you are connected to the Internet.

Try to remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Relaunch the machine and then reinstall the application from the following page: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html. 

Let us know how it goes.

Thanks.

Meenakshi

[Gary23814123b0gm]

So I uninstalled, downloaded the 64 bit cleaner and less than 5 seconds after starting it goes to

(NOT RESPONDING)

So the cleaner is useless? Now what?

[MeenakshiNegi]

Could you please confirm if you are using any other Adobe application on your machine?

Or did you previously install any other version of the application?

Try to create a new user account on your machine and install Acrobat 2020.

Check if you get the same error message.

Let us know how it goes.

Thanks.

Meenakshi

[Gary23814123b0gm]

I think I signed up for Cloud but I really don't need it since I don't use photoshop and don't have photoshop.

Don't I have to use the same email as used when purchasing the product? I mean I can create a new email and see if that works

[JR Boulay]

"Please try launching Acrobat frst or contact your administrator."

Did you start by following these recommendations?

[Gary23814123b0gm]

These I did and since this is my personal PC I have no administrator