Acrobat 2020

New Here ,
Mar 29, 2022 Mar 29, 2022

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I just bought through my schools bookstore.  When I try to sign in it gives me and error of:

 

Sorry something went wrong

 

More information

Please try launching Acrobat frst or contact your administrator.Learn More

 

I am running Windows 10 Home 64bit

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General troubleshooting

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hi Gary,

 

Thank you for reaching out.

 

Please ensure that you are connected to the Internet.

Try to remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Relaunch the machine and then reinstall the application from the following page: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html

 

Let us know how it goes.

 

Thanks.

Meenakshi

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New Here ,
Mar 31, 2022 Mar 31, 2022

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So I uninstalled, downloaded the 64 bit cleaner and less than 5 seconds after starting it goes to

 

(NOT RESPONDING)

 

So the cleaner is useless? Now what?

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Adobe Employee ,
Apr 01, 2022 Apr 01, 2022

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Could you please confirm if you are using any other Adobe application on your machine?

Or did you previously install any other version of the application?

 

Try to create a new user account on your machine and install Acrobat 2020.

Check if you get the same error message.

 

Let us know how it goes.

 

Thanks.

Meenakshi

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New Here ,
Apr 01, 2022 Apr 01, 2022

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I think I signed up for Cloud but I really don't need it since I don't use photoshop and don't have photoshop.

 

Don't I have to use the same email as used when purchasing the product? I mean I can create a new email and see if that works

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Community Expert ,
Mar 31, 2022 Mar 31, 2022

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"Please try launching Acrobat frst or contact your administrator."

Did you start by following these recommendations?

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New Here ,
Apr 01, 2022 Apr 01, 2022

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These I did and since this is my personal PC I have no administrator

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