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Acrobat 24.003.20112 update fails with error code 1642

New Here ,
Sep 16, 2024 Sep 16, 2024

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We are trying to deploy the latest Acrobat update 24.003.20112 using Microsoft Configuration Manager.

 

About half of our devices the update fails with error code 1642: "The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade."

 

The computers that report this issue seem to have the 24.003.20054 version installed.

TOPICS
Crash or freeze , General troubleshooting , How to , Modern Acrobat

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