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Acrobat 64 bit 24.005.20320 (Windows 11) stucks on closing

Community Beginner ,
Jan 03, 2025 Jan 03, 2025

Has anyone encountered this behavior on Acrobat 64 bit 24.005.20320 on Windows 11?
The window of closing a file with saving changes loses resources, after which Acrobat hangs completely, and the only thing left is to remove it through Task Manager.
Screenshot_1.png

TOPICS
Modern Acrobat , PDF
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Adobe Employee ,
Jan 21, 2025 Jan 21, 2025
LATEST

Hello,

 

I hope you're doing well. Apologies for the delayed response and trouble.

 

Could you confirm if this issue occurs with a specific PDF file or with all PDFs? Please try the sollowing steps and let us know how it goes:

  1. Remove the installed application using the Acrobat Cleaner Tool.
  2. Restart your machine.
  3. Ensure all mandatory and optional updates are installed for Windows.
  4. Reinstall Acrobat from this link.

 

Thanks,
Anand Sri

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