/t5/acrobat-discussions/acrobat-app-issues/td-p/14909527Oct 10, 2024
Oct 10, 2024
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Hi,
I have an acrobat pro account and recently got a new laptop so I downloaded the app. The app only allows me to sign/fill/view pdfs and not really much else, even though I'm logged in to my account. When I access adobe online it lets me do everything like edit the pdf which the app is not even giving me the option. I also have the app downloaded on my desktop and the app on my desktop does let me edit. Can anyone help with this?
/t5/acrobat-discussions/acrobat-app-issues/m-p/15150506#M496498Feb 13, 2025
Feb 13, 2025
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Hi @kimberly777,
Hope you are doing well. Sorry for the trouble, and the delayed response.
From the description, it seemed like you were logged in with a different email address to the one you have your subscription on..
In the future if you experience such issues, please run the Acrobat cleaner tool https://adobe.ly/42TqFWb, reboot the computer once, and install the application using the direct link https://adobe.ly/41epjEo and see if that works for you.
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