Acrobat as an 'experience'

[maria24hR]

For years, I have used adobe products. Since mid 1990s. I won't be cancelling or anything like that. But I need to comment on a specific product which is the WORST experience of ANY software ever used. And I work in IT, and I build apps and I know UX. All told, Acrobat is a disastrous experience. Either it always needs an update and it never occurred to Adobe I AM BUSY! I want to decide when to do any update, or else it fails to respond, or else something else. There are a LONG list of issues that go on with acrobat. And they require time to figure out. What I don't understand is WHY with such an important product IT DOES NOT WORK properly. I have spent three years now struggling with Acrobat. Tired of it. Today the issue was it suddenly wanting to do updates. This is the most tone deaf UX I have ever seen. The thing is full of messed up code. It's slow. And I have a FAST computer. Then, to make it worse, and this is the first time I have EVER given adobe feedback, There is now easy way to give product feedback! The websites are a jungle of confusion. Acrobat is not modern, not user friendly and absolutely annoying. 

[maria24hR]

As for 'earning a badge for posting here', hardly. Who cares? FIX the thing and skip the silly badges. Then I won't need to come on here after decades to tell you about a failed product. 

[Tariq Ahmad Dar]

Hi @maria24hR, 

Thank you for sharing your detailed feedback on your experience with Adobe Acrobat. We genuinely appreciate your commitment and the time you’ve taken to provide such thoughtful insights.

Your observations highlight areas where we can improve, and your perspective is invaluable in guiding those enhancements. We understand the importance of a seamless and intuitive user experience, and we’re committed to making Acrobat better for our users.

To understand your concerns better and gather more context, we’d like to invite you to a discussion with our product team. This conversation will help us better understand your needs and explore potential solutions.

Next Steps:

• Schedule a Meeting: Please share your preferred time zone and availability so we can arrange a meeting via Microsoft Teams at a time convenient for you.

Your input is crucial, and we look forward to collaborating with you to make meaningful improvements.

Thank you once again for your dedication and for being a valued member of our community.

~Tariq

[maria24hR]

Dear Tariq

I am on Eastern Time. I am available any time after 4pm ET, any day of
the week as I work remotely, not including today and tomorrow.

So, Friday, or any day next week after 4pm.

[Tariq Ahmad Dar]

Thank you for your response, @maria24hR!

My approach would be to focus on the performance issue first and then gradually discuss other issues. Based on the input provided and the availability of the engineering team, I will set up an MS Teams meeting. 

~Tariq

[Tariq Ahmad Dar]

Hi @maria24hR, Please check your Gmail inbox (the email you registered with Adobe). We have sent a meeting invite for today.