Acrobat automatic updates sometimes delete Adobe PDF Printer

[Robin331864826nc2]

With the recent update to 24.003.20112, and with a previous update which occurred around April 15, 2024, the automatic update to Acrobat DC via Creative Cloud has caused many of our users' Adobe PDF Printer to disappear from their list of printers. This has created a mess for users who need the Adobe PDF Printer in order to generate PDFs from Adobe FrameMaker. I have several workarounds, one of which usually works to solve the issue: Repair Installation, manually install the PDF printer, completely uninstall and reinstall Acrobat...however, I would like to know how to prevent this from getting broken with Acrobat updates in the first place. Our users are very frustrated and they tire of having to spend time doing multiple workarounds to keep their applications running correctly.

Thanks if anyone knows the answer!

[S. S]

Hi @Robin331864826nc2,

Hope you are doing well. 

Are the devices the users use, working on a sandbox environment? This could be a reason why the printer might get deleted on the systems.

Would you mind updating the app version on the user devices to the latest version (2024.004.20272) and check if the issue persists?

Also, we have a help page which has some troubleshooting steps on how to get the PDF printer back in the list of printers.

More info here: Adobe PDF printer is missing from the printers list

Look forward to hearing from you.

-Souvik