Acrobat can't save edited file

[Lena27020170w3wy]

When I have made changes in our documentation I make a pdf with all changes marked in red (I make the changes in FrameMaker). As an extra thing, I open the pdf and use the text tool to write a short summary on page 1. Why don't I do that in FM? Because all the red text I can easily search and replace with black, but it's easy to forget to remove the text on page 1.

So, I open the pdf, use the text tool and write. For the last couple of months there has been a problem with saving the file after that (I have done it this way for at least 15 years!). I want to write over the existing file, so I just press Save. But after a couple of seconds Acrobat tells me that it can't save to that file name and that I have to choose another file name or another place to save it. OK, I could live with that, but now my file has a gibberish name (ends with .tmp) and I have to be really careful when I re-name it to the correct file name, as ours are really similar to each other.

Why does this happen? It's not always, but say 85 % of the time. It doesn't help if I press Save as and point to the correct folder (where the original file is). I could press Save as and for instance save on my desktop but I always forget. And then the file is re-named and I have to change it anyway.

Does anybody have an idea of why this is happening and how to fix it?

[Meenakshi Negi]

Hi Lena27020170w3wy,

Thank you for reaching out.

As mentioned, the workflow used to work before. Could you please share the screen recording of the workflow you used? Share a screenshot of the error message you received. The file that you are trying to edit is saved locally.

When you save the file, you will have the option to create a new file name. You can also try changing the location using the same file name. It should save the file without any issues. Please refer to the information in the following help document: https://adobe.ly/4iF0MON. 

Let us know how it goes.

Thanks,

Meenakshi

[Lena27020170w3wy]

I tried to re-create the problem yesterday (when I had figured out how to record my screen...) but suddenly it worked as it should. I couldn't figure out why. I have now realized what the difference is: when I just close the file and click Yes to if I want to save, the thing I mentioned above happens. But if I click on the save-icon BEFORE I close the document, it works. I will now try to remember to do that in the future. I could re-create the problem for recording, but as I found a solution I wont do it unless I am asked. Thank you for your answer.