Acrobat cannot create PDFs from .docx - but only in Acrobat

[Julie283736858pj5]

Hi! I am having a weird problem. I am able to use the Acrobat plugin in Word just fine, and I can create a PDF from the Acrobat tab.

However, I cannot convert a .docx file to PDF when I'm using Acrobat Pro itself. I have tested other files and other file types (like Excel spreadsheets) and it is only Word documents.

I have restarted my computer, uninstalled and reinstalled both Acrobat and Office, checked the registry settings, and tried running as administrator. Nothing is budging.

Thanks in advance!

[try67]

What's the exact version number of Acrobat (You can find it out by going to Help - About Adobe Acrobat), and of Office? What's your OS version?

[Julie283736858pj5]

Apologies, I should know better!

Acrobat Pro 2022.003.20310 (64-bit) (this is an enterprise license)

Windows 11 Home version 22H2 build 22621.1105

Microsot 365 Apps for Enterprise: Word version 2301 build 16026.20146

[try67]

Try a Repair Installation, from the Help menu.

[Julie283736858pj5]

I tried a repair install before I did a full reinstall, but I gave it a shot again. Rebooted; still no dice.

(Thanks so much for your help!)