Every time I create from scanner, all pages scan and Acrobat closes before processing the pages. Since this is 99% of the purpose I have Adobe CC and this is 80% of my job, this is obviously a HUGE problem. My productivity is at a complete stand still and I have already lost 2 days installing updates to try and fix this problem. This occurs when scanning one or both sides, one page or multiple pages. Scanner drivers, Windows, and Acrobat are up-to-date.
Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 365_32-bit
Outlook Version: Outlook 2016 32-bit
Available Physical Memory: 6090024 KB
Available Virtual Memory: 135286754764 KB
BIOS Version: TOSASU - 100
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)
Creation Date: 2024/09/12
Creation Time: 1:51:55 PM
Display Detail:
Screen Width: 1600
Screen Height: 900
Number of Monitors: 2
Number of Mouse Buttons: 5
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 24.5.20399.0
Creation Date: 2025/01/28
Creation Time: 6:29:18 PM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics 4000
Resolution: 1360 x 768 x 59
Bits per pixel: 32
Monitor:
Name: Intel(R) HD Graphics 4000
Resolution: 1600 x 900 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19045
Page File Space: 14363872 KB
Processor: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2395 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: TOSHIBA-LAPTOP
Temporary Directory: C:\Users\pam\AppData\Local\Temp\acrobat_sbx\
Time Zone: Central Standard Time
Total Physical Memory: 12463328 KB
Total Virtual Memory: 137438953344 KB
User Name: Pam
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 24.5.20399.0
Creation Date: 2025/01/28
Creation Time: 6:29:50 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 24.5.20399.0
Creation Date: 2025/01/28
Creation Time: 6:29:50 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 24.5.20320.0
Creation Date: 2024/12/05
Creation Time: 4:21:30 PM
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